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An official website of the United States Government.

Frequently Asked Questions

OPM cares about its customers and wants to assist them in finding answers to questions and to resolve their concerns promptly. Below are ways you can receive help:
  • If you are inquiring about retirement benefits, please contact the Retirement office directly.
  • If you have a concern, complaint, or comment about a matter other than retirement, submit your inquiry via the question submission form. Your inquiry will be forwarded to a subject matter expert, who will respond.
  • First Time Users: Before searching or submitting a question, read the important notice below.

Important Notice

Thank you for visiting the "Searchable Frequently Asked Questions" website. This site is designed to answer questions that are of a general nature. We ask that you contact the specific Office of Personnel Management (OPM) program office or other responsible agency to address your individualized concerns.

We do not collect personal information for any purpose other than to respond to you. Please do not send information that can uniquely identify you (called "Personally Identifiable Information," or "PII"). Such information includes, among other things, your Social Security number or retirement account number. We will send you only general information via email. Federal employees must contact their supervisor and personnel office for answers specifically related to their leave and earnings statement, official personnel folder, and performance appraisal.

We have certain legal responsibilities to keep or destroy documents we receive. These responsibilities are set forth in law and in what are called "disposition schedules." We consider any messages you send us through our website to constitute electronic mail messages, or email. Emails that meet the definition of records in the Federal Records Act are covered under the same disposition schedules as all other Federal records. This means that emails you send us will be preserved and maintained for varying periods of time. Electronic messages that are not records are deleted when no longer needed.

For best results using the system, please find your answer by using the search feature in our Frequently Asked Questions (FAQs) database by entering your search terms or question in the text box above.

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