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Frequently Asked Questions Insurance

Employee Express

  • Your information is as secure as using an ATM. Your using a combination of SSN, PIN, and agency-specific information makes it secure.
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  • OPM-Macon notifies plans weekly of changes requested through Employee Express. Employee Express automatically confirms each electronic transmission to the plans.
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  • Look at the FEHB brochure for the plan that interests you. Brochures are on the OPM website at www.opm.gov/insure. You can also ask the health benefits officer in your Human Resources Office for help. When you know the plan you want to enroll in, you can make the change in Employee Express. You'll need the 3-character enrollment code for the plan.
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  • You can check Employee Express for pending actions. You will also see the change on your Leave and Earnings Statement. Employee Express will set an effective date of change and give you the date the change should show on your Leave and Earnings Statement.
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  • Employee Express is set up to accept only your name, plus 10 family members. If you have more than 10 family members to list, you will need to use the paper SF 2809 Health Benefits Election form. Submit it to your Human Resources Office.
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  • You can't cancel a change. You can, however, make another change, using Employee Express. You can change most discretionary personnel and payroll transactions such as direct deposit, Federal and state tax withholdings, etc. at any time. During FEHB Open Season, you may change your enrollment and/or waive or begin participation in premium conversion at any time up until the last day of Open Season. Employee Express will process only the last transaction.
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    • Visually impaired employees can access Employee Express through the Internet. The Employee Express web site complies with the requirements of Section 508 of the Rehabilitation Act Amendments of 1998.
    • You may also contact EEX Help Desk by sending a detailed e-mail message to EEXHelp@opm.gov
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  • Yes, if you experience one of the following Qualifying Life Events: You are enrolled in a FEHB Health Maintenance Organization (HMO) and you (or a covered family member) move or become employed outside the geographic area from which your FEHB carrier accepts enrollments; (or, if already outside this area, you move further from this area); You lose coverage due to discontinuance in whole or part of your FEHB plan; You experience a change in your family status. (Family status changes include marriage, divorce, death of spouse or dependent, loss of coverage by your last dependent child.)
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  • The Help Desk:
    • Tells you what transactions you can do and how to do them using Employee Express;
    • Gives the Employee Express email address;
    • Issues new passwords and login ids
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  • You can access the Employee Express website at www.employeeexpress.gov .  For information about Employee Express in your agency, contact your Human Resources Office. If you have forgotten your Login ID or Password, you can use the "Forgot Login ID or Password" link on the EEX Login Page.  Alternatively, you can contact the Employee Express Help Desk directly at 1-888-353-9450 or 478-757-3030.
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