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Frequently Asked Questions USAJOBS

  • To change your email address, you will first need to log into your account by clicking on the Sign In link in the upper-corner of the Home page or by clicking the My Account tab. Once logged into your account, click on the Profile sub-tab to access your account information. Here, you can update your email address and any other information desired. Once complete, you will need to scroll to the bottom of the page, enter in your current USAJOBS password, and then click the Submit button.  
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  • Most but not all Federal job openings are required to be posted on USAJOBS (some job opportunities announced for the Federal judicial branch are not listed in USAJOBS). If the job advertisement you found was placed by a Federal agency, please contact the agency directly for details and instructions on how to apply.  Be cautious of any company that promises to provide you with Federal job lists or civil service test help. Federal job information is available free of charge from the United States Government via USAJOBS, the Federal government's website.  
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  • A career or career-conditional employee of one agency may transfer, without a break in service of a single workday, to a competitive service position in another agency without competing or applying to a Job Opportunity Announcement open to the public. Individuals usually apply to agencies in response to job opportunity announcements for merit promotion or status eligible applicants. An employee may transfer to a position at the same, higher, or lower grade level. To transfer, the qualification and suitability requirements for the position must be met. Transfer eligibility does not guarantee a job offer.
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  • The hiring agency determines whether a job seeker meets the minimum qualifications. As a result, you will need to contact the agency that posted the job opportunity announcement to inquire about the status of your application. To locate the agency contact information, go to "My Account" and view the job summary in your application history. The contact information for each job opportunity announcement is listed on the right hand side and in the lower portion of the announcement. You may also contact the human resources office of the hiring agency for additional assistance.
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  • Your account will be locked after three failed login attempts. To have your account reset or reactivated, click Contact Us. You should receive a response back within one business day.
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  • Saved searches help you look for jobs in your area of interest. The saved search will automatically search for jobs based on your search criteria, and then email you when there are new jobs entered into the database that meet your specifications. The USAJOBS saved search creation, deletion, editing, and viewing functions are all located within My Account. To create a saved search, simply follow these instructions: 1.    Click the My Account tab at the top of the page and log-in to your account.        If you need to create a new account, click 'Create your account now', enter        your information, and click 'Submit'. 2.    Once you are logged in, click the link to 'Create a new saved search'. You        can create up to 10 saved searches. 3.    Specify the search criteria and then click 'Save Search'. Note: When asked to create a name for the saved search, you may enter a name of your choice that is related to the job such as:  Administrative, program analyst, management analyst.
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  • Government Sensitive Information If you make your resume searchable, your profile information and all resume information will be visible to recruiters searching our resume bank. Do not include the following types of information in your profile or resume: classified information, as defined in Executive Order 13526 (dated December 29, 2009); Social Security Number (SSN); or other personal or sensitive information you do not wish be made visible to recruiters.
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  • If you are trying to reset your password and have forgotten your secret questions, click on the link titled "Have USAJOBS send you a link to reset your password." You will be sent an email to the address associated with your account, which will allow you to reset your password.
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  •   To reset your password: 1. Please click Forgot Password, and in the space provided enter either the Primary or Secondary email address that appears on your account, then click on “Next”. 2. In the spaces provided answer all three password questions when you created your account and then click on “Next”. 3. Click the “Send Email” button to send the email reset link to your email account Note: If you no longer have access to your email address, do not click the “Send Email” button, as you will not receive the link.  Instead, reply to this email to request additional assistance. 4. Check your email account for an email from USAJOBS. If you don’t see the email, it might have accidentally been flagged as spam. Try looking for it in your spam folder.  If you don’t receive the email, please click Contact Us to contact our helpdesk. 5. Click the reset link in your email to be brought to the password reset screen. Your new password must contain:
    • At least 8 characters (20 maximum)
    • At least one Upper case letter
    • At least one lower case letter
    • At least one number
    • At least one of the following symbols ! @ # $ ^ & * ()
    6. Create a new password for your account and click “Submit” button. Note: Once you have changed your password and entered the site, please be sure to go to your profile page (Edit Profile) and enter your Address, City, State and Zip and update your security questions and answers on tab 5 (Account Information). We also recommend using a personal email since employer/school/service provider email addresses are deleted once a job/attendance/service ends. This can be updated on tab 1 (Personal Information).
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  • To change your account profile information, you will first need to log into your account by clicking "Sign In" in the top right hand corner or by clicking on the My Account menu. Once logged into your account, click on the Profile button to access your account information. Here, you can update any information desired. Once complete, scroll to the bottom of the page, enter in your current USAJOBS password and click the Submit button.
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