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Frequently Asked Questions USAJOBS

  •   You must have your correct username or email address and password to access your account. Click the "My Account" tab at the top of the page. On the right hand side of the page below "Log In", click the "Did You Forget Your Username or Password" link and follow the prompts. If further assistance is needed after following the prompts, click Contact Us. If you've only forgotten your username, you can use the email address associated with your account to log in. Simply enter your email address in the field provided for your username. If you have forgotten your username and/or password, click the My USAJOBS tab at the top of the page. On the right hand side of the page below "Log In", click the "Did You Forget Your Username or Password" link and follow the prompts. If further assistance is needed after following the prompts, click Contact Us.
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  • Veterans’ Preference gives special consideration to eligible veterans looking for federal employment. Veterans who are disabled or who served on active duty in the U.S. Armed Forces during certain specified time periods or in military campaigns are entitled to preference over nonveterans both in hiring into the federal civil service and in retention during reductions in force.
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  • Information pertaining to internship opportunities can be found at http://www.usajobs.gov/StudentJobs.
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  •   Application Status from the My Accounts tab from the USAJOBS home page.  
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  • When a veteran applies for veterans’ preference, the Department of Veterans Affairs (VA) can produce an official letter certifying the information that is requested if the letter needs to indicate that service-connected disability is required. The preference selected (SF-15 Application for 10-Point Veteran Preference) determines what type of certification letter is needed. To obtain a veteran's preference letter from the VA, you should contact your local VA Regional Office at 1-800-827-1000 or contact them by visiting their website: http://www.va.gov.  
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  • You can search for a job opportunity announcement (JOA) by entering the announcement number or the control number in the "Keyword Search" field. Please keep in mind that you must enter the JOA number exactly as it appears (spaces, hyphens, etc.). If you are unable to locate a specific JOA, it may be closed or not yet posted on the website. If further assistance is needed, click Contact Us.
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  • Knowledge, Skills, and Abilities (KSAs), or Competencies are the attributes required to perform a job and are generally demonstrated through qualifying experience, education, or training. Knowledge is a body of information applied directly to the performance of a function. Skill is an observable competence to perform a learned psychomotor act. Ability is competence to perform an observable behavior or a behavior that results in an observable product.
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  • KSAs are used by the hiring agency to assess a pool of candidates and make initial determinations on the best qualified candidates for a particular position.
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  • To change your email address, you will first need to log into your account by clicking on the Sign In link in the upper-corner of the Home page or by clicking the My Account tab. Once logged into your account, click on the Profile sub-tab to access your account information. Here, you can update your email address and any other information desired. Once complete, you will need to scroll to the bottom of the page, enter in your current USAJOBS password, and then click the Submit button.  
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  • A career or career-conditional employee of one agency may transfer, without a break in service of a single workday, to a competitive service position in another agency without competing or applying to a Job Opportunity Announcement open to the public. Individuals usually apply to agencies in response to job opportunity announcements for merit promotion or status eligible applicants. An employee may transfer to a position at the same, higher, or lower grade level. To transfer, the qualification and suitability requirements for the position must be met. Transfer eligibility does not guarantee a job offer.
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