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Frequently Asked Questions USAJOBS

  • No, but all Federal positions require the candidate to undergo a suitability adjudication process to determine if the individual is suitable for Federal employment. This means that in addition to meeting the qualifications of a job announcement, an individual is determined likely or not likely to be able to carry out the duties of a Federal job with appropriate integrity, efficiency, and effectiveness.
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  • Find and apply for civilian job opportunities in the Military agencies (i.e., Department of Defense) on USAJOBS or http://www.godefense.com/
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  • If you have questions regarding a position to which you are applying, please speak to the point-of-contact listed on each job opportunity announcement (JOA). To contact the agency, click the "Agency Contact Info" link in the box on the right-hand side of the JOA. Once the announcement has closed, it will no longer appear on the USAJOBS website.  If the JOA has closed and no longer appears on the USAJOBS website, you can contact the human resources office of the hiring agency for additional information and assistance. If you are looking for a way to contact the agency headquarters, please visit: http://www.usa.gov/Agencies/Federal/All_Agencies/index.shtml.
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  • To create a USAJOBS account, you will need to click on the “Create An Account” link located at the top right-hand side of the Home page or go to https://my.usajobs.gov/Applicant/MyAccount/Home. Fill in all of the required fields on this page, and then click the Submit button at the bottom of the page. After you click the Submit button, if you receive a message stating we already have an account with your email address, then you may already have an account with us. To log into your account, click "Sign In" in the top right hand corner or click on the My Account menu. Enter your email address in the field provided for your username. Enter your password in the field below. If you have forgotten your password, click the "Did You Forget Your Username or Password" link and follow the prompts. If further assistance is needed after following the prompts, click Contact Us.
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  • At this time, it is not possible to transfer resumes from one system to another, in this case, from Resumix to USAJOBS. Resumix is a different system from USAJOBS, and it is currently used by Department of Defense Agencies, such as Army.
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  • If your account has been disabled due to three unsuccessful login attempts, follow the prompts to reset your password manually on the Forgot Password page. If you need further assistance, click Contact Us.
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  • Whether an agency accepts uploaded documents is specified in the "How To Apply" instructions on the job opportunity announcement and the option to select and attach uploaded documents will appear when you select your resume. USAJOBS provides the ability to save up to ten additional documents along with your resume. Such documents may include a DD-214, SF-15, SF-50, OF-306, transcripts or other types of documents requested in job opportunity announcements. To upload a document: 1.  Log-in at "My Account." 2.  Click on "Saved Documents." 3.  Click browse and select a file stored on your computer       to include in your Saved Documents. Files must be less than 3 MB and can either be .gif, .jpg, .jpeg, .png, .rtf, .doc, .docx or .pdf format. Enter a name for your document. 4.  Click "Upload."   Once a document has been successfully uploaded, it can be viewed or deleted at any time. TIP: Only attach the documents specifically requested by the announcement to which you are applying. Please note that your attachments will be sent with the USAJOBS resume you choose to use. Attachments cannot be used in place of your USAJOBS resume. To attach a resume to your USAJOBS account, do so in the Resumes section of your USAJOBS account.
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  • There are a number of online questionnaires that are used by agencies. The agency will include instructions in the “How To Apply” section for entering and saving the information. Normally, you will save and send the questionnaire by selecting a “Submit” button at the bottom of the page. If the assessment system allows saving a partially completed questionnaire, instructions will be provided on how to accomplish this.
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  • There may be a delay between when the documents were faxed and when they appear as received on an application. To inquire about the status of your faxed documents, contact the agency that posted the job announcement. The contact information for each announcement is listed at the bottom of the JOA and to the right on the menu. If the announcement has closed and no longer appears on the USAJOBS website, you can contact the human resources office of the hiring agency for additional information and assistance.
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  • If you wish to delete an entry in work experience, education, or references, simply click the red X at the right of the entry link. For help in each section of the resume builder, simply click the “?” icon in each section.
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