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Frequently Asked Questions USAJOBS

  • There are a number of online questionnaires that are used by agencies. The agency will include instructions in the “How To Apply” section for entering and saving the information. Normally, you will save and send the questionnaire by selecting a “Submit” button at the bottom of the page. If the assessment system allows saving a partially completed questionnaire, instructions will be provided on how to accomplish this.
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  • To change your account profile information, you will first need to log into your account by clicking "Sign In" in the top right hand corner or by clicking on the My Account menu. Once logged into your account, click on the Profile button to access your account information. Here, you can update any information desired. Once complete, scroll to the bottom of the page, enter in your current USAJOBS password and click the Submit button.
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  • Find and apply for civilian job opportunities in the Military agencies (i.e., Department of Defense) on USAJOBS or http://www.godefense.com/
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  • If you have questions regarding a position to which you are applying, please speak to the point-of-contact listed on each job opportunity announcement (JOA). To contact the agency, click the "Agency Contact Info" link in the box on the right-hand side of the JOA. Once the announcement has closed, it will no longer appear on the USAJOBS website.  If the JOA has closed and no longer appears on the USAJOBS website, you can contact the human resources office of the hiring agency for additional information and assistance. If you are looking for a way to contact the agency headquarters, please visit: http://www.usa.gov/Agencies/Federal/All_Agencies/index.shtml.
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  • To Create a USAJOBS account, you will need to click Create an Account. After you click the Submit button, if you receive a message stating we already have an account with your email address, then you may already have an account with us. To log into your account, click Sign In or click My Account.  Enter your email address in the field provided for your username. Enter your password in the field below. If you have forgotten your password, click Did You Forget Your Username or Password and follow the prompts. If further assistance is needed after following the prompts, click USAJOBS Support.
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  • At this time, it is not possible to transfer resumes from one system to another, in this case, from Resumix to USAJOBS. Resumix is a different system from USAJOBS, and it is currently used by Department of Defense Agencies, such as Army.
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  • Whether an agency accepts uploaded documents is specified in the "How To Apply" instructions on the job opportunity announcement and the option to select and attach uploaded documents will appear when you select your resume. USAJOBS provides the ability to save up to ten additional documents along with your resume. Such documents may include a DD-214, SF-15, SF-50, OF-306, transcripts or other types of documents requested in job opportunity announcements. To upload a document: 1.  Log-in at "My Account." 2.  Click on "Saved Documents." 3.  Click browse and select a file stored on your computer       to include in your Saved Documents. Files must be less than 3 MB and can either be .gif, .jpg, .jpeg, .png, .rtf, .doc, .docx or .pdf format. Enter a name for your document. 4.  Click "Upload."   Once a document has been successfully uploaded, it can be viewed or deleted at any time. TIP: Only attach the documents specifically requested by the announcement to which you are applying. Please note that your attachments will be sent with the USAJOBS resume you choose to use. Attachments cannot be used in place of your USAJOBS resume. To attach a resume to your USAJOBS account, do so in the Resumes section of your USAJOBS account.
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  • If your account has been disabled due to three unsuccessful login attempts, follow the prompts to reset your password manually on the Forgot Password page. If you need further assistance, click Contact Us.
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  • Being an ex-offender does not prevent you from obtaining Federal Employment. OPM or the hiring agency considers your criminal conduct in determining your suitability but there are no general prohibitions against hiring you. We consider a number of relevant factors such as the duties of the positions you have applied for, the nature and recency of the misconduct, and any evidence of rehabilitation. Although there are no general prohibitions against employing you in the Federal Government, there are some regulations which will prohibit you from working in certain positions if you have a specific conviction. The most common situation involves being convicted of misdemeanor domestic violence crimes under Federal or State law. These persons are “prohibited from employment in any position requiring the individual: to ship, transport, possess, or receive firearms or ammunition” (Public Law 1-4-208 Omnibus Consolidated Appropriations Act of 1997.) Other statutory or regulatory debarments exist, but are rarely applicable. They cover debarment from Federal employment from such offenses as treason, inciting rebellion against the U.S., willful and unlawful destruction of public records, or knowingly and willfully advocating the overthrow of the U.S. Government. It is important for you to provide all the required information about your criminal record when you apply for Federal employment. Then, either OPM or the employing agency can determine early if a specific prohibition exists.
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  • About cache, cookies, and history Each time you access a file through your web browser, the browser caches (i.e., stores) it. By doing this, the browser doesn't have to newly retrieve files (including any images) from the remote web site each time you click Back or Forward. You should periodically clear the cache to allow your browser to function more efficiently. A cookie is a file created by a web browser, at the request of a web site, that is then stored on a computer. These files typically store user-specific information such as selections in a form, shopping cart contents, or authentication data. Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with web sites or your browser. A browser's history is a log of sites that you visit. When you press a browser's Back button, you are moving back one entry in the history log. Browsers will normally clear the history at regular intervals, but you may want to clear it manually for privacy. Internet Explorer 8, 9, and 10 Click Tools, and select Delete Browsing History... (you may need to select Safety before you see the option to delete your browsing history). Ensure that only Temporary Internet files, Cookies, and History are selected. Click Delete. Internet Explorer 7 From the Tools menu in the upper right, select Delete Browsing History.... To delete your cache, click Delete files.... To delete your cookies, click Delete cookies.... To delete your history, click Delete history.... Click Close, and then click OK to exit. Firefox The following instructions apply to Firefox 3.5 and later. From the History menu, select Clear Recent History. If the menu bar is hidden, press Alt to make it visible. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything. Click the down arrow next to "Details" to expand the menu if not expanded. Select Browsing & Download History, Cookies, and Cache. Click Clear Now. Chrome In the browser bar, enter: chrome://settings/clearBrowserData Select the items you want to clear (e.g., Clear browsing history, Empty the cache, Delete cookies and other site and plug-in data). From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time. Click Clear browsing data. Safari From the Safari menu, select Reset Safari.... From the menu, select Remove all website data and Clear history. Click Reset. Mobile Safari for iPhone OS (iPhone, iPod touch, iPad) From the home screen, tap Settings, and then tap Safari. Tap Clear cookies and data, or Clear Cookies and Clear Cache. Confirm when prompted. Tap Clear History. Confirm when prompted. Android Start your browser. Tap Menu, and then tap More. Select Settings. Under "Privacy settings", select Clear cache, Clear history, or Clear all cookie data as appropriate, and then tap OK to accept (or Cancel to cancel) the deletion.
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