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In its August 1999 report, Balancing Measures: Best Practices in Performance Management, the National Partnership for Reinventing Government (NPR) convincingly argues for using a balanced measures approach to managing organizational performance. Through lessons learned, best practices, and examples, the report presents overwhelming evidence that public as well as private sector organizations benefit from using a balanced set of measures. This report provides Federal managers with ideas and suggestions for improving organizational performance using balanced measures.
The report explains that balancing measures is a strategic management system for achieving long-term goals. Organizations using a "family of measures" to create this balance consider the perspectives of their customers, stakeholders, and employees while achieving a specific mission or result. Best practices for using balanced measures include:
Many of the best practices of balancing organizational measures cited by NPR's report significantly affect employee performance management methods and processes, including: