OPM 2013-02-12 14:53:26 Engage with customers to identify at least two existing major customer-facing services that contain high-value data or content as first-move candidates to make compliant with new open data, content, and web API policy. 90 Days 2012/08/21 select 2-1-status completed 2.1 Paragraph on customer engagement approach 90 days 2012/08/21 textarea 2-1-1-customer-engagement-approach We initially identified 5 possible customer facing services with high-value data or content: the OPM Website, Searchable Frequently Asked Questions, FedScope, Federal Government Operating Status, and USAJOBS. Based on feedback we received through engagement with various stakeholders – communities of practice, blogs, social media, and workgroups – we selected the following two existing major customer-facing systems for milestone 2.1: (1) USAJOBS and (2) Federal Government Operating Status. We selected these two systems because of public demand for more flexible access to the information they provide. Throughout five open government teams, we have regularly engaged stakeholders from throughout the agency, our union, other agencies, good government groups, and academia on the OPM data that interest them the most. In choosing USAJOBS and the federal government operating status as the first candidates to make compliant with new open data, content, and web API policy, we drew on our many conversations with those stakeholders. We also looked at social media to see what the public is most interested in knowing more about; federal jobs and the operating status consistently draw attention. To prioritize future systems, we will work with the Big Data Community of Practice we recently established, which has a similar makeup to our open government teams. We will also continue to monitor feedback via social media. 2.1 Prioritized list of systems (datasets) 90 days 2012/08/21 text 2-1-2-name USAJOBS Federal Government Operating Status text 2-1-2-description Website to post and find federal jobs. By providing an API for USAJOBS, we will make it easier for third parties to (1) provide customized access to job postings (e.g., only those that would be of interest to members of a particular professional organization) or (2) combine job posting with other services or applications (e.g., discussion boards or other social media around federal jobs). Provides information on the operating status of federal agencies. Not only do federal employees need to know the operating status of their offices, but also many businesses and other organizations base their operating status decisions on ours. The API for the operating status will make it easier for those organizations and even other federal agencies to make full use of operating status data. select 2-1-2-scope both both text 2-1-2-customer General public General public text 2-1-2-uii 027-000000053—USAJOBS 027-XXXXXXXXX--New Investment for FY 2014 Budget 1 Engage with customers to identify at least two existing priority customer-facing services to optimize for mobile use. 90 Days 2012/08/21 select 7-1-status completed 7.1 Paragraph on customer engagement approach 90 days 2012/08/21 textarea 7-1-1-customer-engagement-approach We first identified 5 possible customer facing services for potential optimization for mobile use: the OPM Website, Searchable Frequently Asked Questions, FedScope, Federal Government Operating Status, and USAJOBS. Based on feedback we received through engagement with various stakeholders – communities of practice, blogs, social media and workgroups – we selected the following two existing major customer-facing systems for milestone 7.1: (1) USAJOBS and (2) Federal Government Operating Status. We selected these two systems because (1) there is significant public demand and (2) the full range of functionality for the mobile user community does not exist, since the existing mobile options are toward one operating system. We hear from our stakeholders that USAJOBS is one of the best places to find Federal employment and they would like to be able to access the site through any device, anywhere and anytime. USAJOBS launched an iOS (iPhone & iPad) application several months ago. However, nothing currently exists for users of Android phones or tablets; our goal is to provide equal access to users of both major mobile platforms. As technologies evolve, we may need to add other platforms. for the USAJOBS application to be device agnostic so it is available for all users. More than 5,000 people have downloaded the iOS application, and many have asked for an Android app through the USAJOBS Facebook page. Likewise, our stakeholders often provide feedback regarding how great it would be to have an application – again for any device, anywhere – to quickly find out about the operating status of the federal government. To prioritize future systems for mobile applications or mobile-friendly delivery via web browsers, we will work with the Big Data Community of Practice we recently established, which has a similar makeup to our open government teams. We will also continue to monitor feedback via social media. 7.1 Prioritized list of systems (datasets) 90 days 2012/08/21 text 7-1-2-name USAJOBS Federal Operating Status text 7-1-2-description Website to post and find federal jobs. By keeping our popular iOS mobile app up-to-date and creating an Android version, we will better serve more people seeking federal employment. Provides information on the operating status of federal agencies. Not only do federal employees use this information whenever there is bad weather or an unexpected major event such as an earthquake, but local businesses and other organizations often make their own operating status decisions based on the federal government’s decision. Although OPM has never created an application for the operating status, one exists for iOS devices and is sold by a private entity for $0.99. We will make this freely available information also more freely accessible with a mobile application for both iOS and Android devices. select 7-1-2-scope both both text 7-1-2-customer General public General public text 7-1-2-uii 027-000000053—USAJOBS 027-XXXXXXXXX--New Investment for FY 2014 Budget 1 Establish an agency-wide governance structure for developing and delivering digital services 6 months 2012/11/23 select 4-2-status in-progress textarea 4-2-policy Approach to Governance of Digital Services: OPM has long had three boards that govern the acquisition and use of information technology (IT) assets, but these boards have not been integrated. Rather than create another, separate board, we are creating a Data Governance Board (DGB) to which the other three will report. All of the members of the DGB already sit on one or more of the existing three boards; the DGB’s main function is to ensure enterprise-wide coordination, cooperation, and collaboration on all aspects of digital assets. textarea 4-2-link http://www.opm.gov/digitalstrategy/governance/ Develop an enterprise-wide inventory of mobile devices and wireless service contracts 6 months 2012/11/23 select 5-2-status completed 5.2 Develop wireless and mobile inventory 6 months 2012/11/23 text 5-2-1-component select 5-2-1-inventory-status 1 Implement performance and customer satisfaction measuring tools on all .gov websites 6 months 2012/11/23 select 8-2-status in-progress 8.2 Implement performance measurement tool 6 months 2012/11/23 select 8-2-1-tool yes textarea 8-2-1-implementation text 8-2-1-percent 13 text 8-2-1-url To be determined; working with GSA. 8.2 Implement customer satisfaction tool 6 months 2012/11/23 textarea 8-2-2-implementation We are researching this. text 8-2-2-url To be determined. Ensure all new IT systems follow the open data, content, and web API policy and operationalize agency.gov/developer pages 12 months 2013/05/23 select 1-2-status 1.2 Document policy for architecting new IT systems for openness by default 6 months 2012/11/23 text 1-2-1-url textarea 1-2-1-description 1.2 Operationalize /developer page 12 months 2013/05/23 text 1-2-2-url Make high-value data and content in at least two existing, major customer-facing systems available through web APIs, apply metadata tagging and publish a plan to transition additional high-value systems 12 months 2013/05/23 select 2-2-status 2.1 Make 2+ systems (datasets) available via web APIs with metadata tags 12 months 2013/05/23 text 2-2-1-url 1 2.1 Publish plan on future activity 12 months 2013/05/23 text 2-2-2-system textarea 2-2-2-description select 2-2-2-scope text 2-2-2-customers text 2-2-2-url textarea 2-2-2-compliance 1 Evaluate the government-wide contract vehicles in the alternatives analysis for all new mobile-related procurements 12 months 2013/05/23 select 5-3-status textarea 5-3-policy Ensure all new digital services follow digital services and customer experience improvement guidelines 12 months 2013/05/23 select 6-3-status textarea 6-3-policy Optimize at least two existing priority customer-facing services for mobile use and publish a plan for improving additional existing services 12 months 2013/05/23 select 7-2-status textarea 7-2-url 7.2. Report on services 12 months 2013/05/23 text 7-2-1-name textarea 7-2-1-name select 7-2-1-scope text 7-2-1-customers text 7-2-1-url textarea 7-2-1-optimizations 1