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Support center / What is Login.gov?

What is Login.gov?

We're pleased to announce upcoming security enhancements for Services Online. Login.gov will be used to access your Services Online account. The approach integrates identity verification via Login.gov to provide a more seamless and secure user experience. This marks the beginning of an exciting chapter for us as we use innovative solutions to meet the needs and expectations of the people we serve.

What is login.gov?

Launched in 2017 by the General Services Administration, login.gov provides a single sign-on solution for government websites that enables citizens to access public services across different agencies using the same email address and password. login.gov is currently helping over 15 million people keep their information safe across dozens of web-based government channels.

Why is Services Online using login.gov?

Our partnership with login.gov allows you to conduct business with us quicker and easier than ever. The login.gov team created a system that meets the design, performance, and experience you’re probably used to when signing in to check your annuity. We’re also using login.gov to verify your identity and provide you with an extra layer of security to protect your personal information. 

How will I access Services Online through login.gov?

Beginning in May 2022, when you sign into Services Online, you will be prompted to create a new username and password with login.gov. After that, whenever you log in to the Services Online site, you will use the login.gov username and password, as well as a special code to authenticate your identity and protect your account. You will no longer be able to log in using a claim number and password. The next time you need to use Services Online, click on the same button to sign in with login.gov. After signing in to your account, you’ll be directed back to Services Online.

Need help with login.gov?

If you’d like to learn more about the login.gov process, or if you experience problems while creating or signing in to your account, we suggest browsing through the common help topics prepared by the login.gov team. You can also submit a Contact Form for additional support from the login.gov team. 

What's next?

We will send out email notices explaining the change in more detail and to give you an understanding of what to expect. We will also give you a clear idea of when the change will take place. We look forward to working with you to help make this change as easy as possible.   

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