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Support center / How to login to Services Online

How to login to Services Online

We've implemented a new process for signing into Services Online to better protect your personal information. To log in, you will be prompted to create a new username and password with login.gov. After that, whenever you log in to the Services Online site, you will use the login.gov username and password, as well as a special code to authenticate your identity and protect your account. You will no longer be able to log in using a claim number and password.

Create login.gov Account if You Don't Already Have One

  1. Go to Services Online

    Click on the button that says "Sign in with LOGIN.GOV."

  2. Create an account

    You will only need to do this once.

    If you already have a login.gov account, you don't need to create a second
    one. Use your existing login.gov email address, password, plus one of the
    two-factor authentication methods to sign into Services Online. Then skip to
    Step 2 - Link your Services Online Account with Login.gov Account.

  3. Enter an email address.

    Your new username for signing into Services Online will be your email
    address.

  4. Confirm your email

  5. Create a strong password

    Passwords must be at least twelve characters. There are no other restrictions. You can even use more than one word with spaces to get to 12 characters. Try using a phrase or a series of words that only you recognize.

    Your login.gov password should be different from passwords you use for other accounts such as your bank account or email. Using the same password for many accounts makes identity theft easier.

  6. Select your method of authentication

    Using authentication methods keeps your account more secure than using
    only a password. You can choose between text messages, phone calls. or
    one of the other options accepted by login.gov.

  7. Test your authentication method

    You will then be asked to use your authentication method to confirm that it works and verify who you are.

  8. Select Agree and Continue to Services Online to link your account

    You've created an account with Login.gov and can proceed to Step 2 below.

Link Your Services Online Account with Login.gov Account

  1. Enter your claim number and your Services Online password (not your login.gov password) in the boxes provided on the Services Online website.

    If you are an existing Services Online user, you will use your existing Services Online password.

    If you are a new Services Online user, you will use the password that you received via postal mail.

  2. Click "Finish and sign in"

  3. You should now be on the Services Online dashboard that you are familiar with.

    Double check your Services Online Profile to make sure all your information is accurate.

Now that you have linked your Services Online and login.gov accounts, you will need to use your login.gov email address, password, and two-factor authentication every time you want to sign into Services Online.

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