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Frequently Asked Questions / Work Life FAQ / Employee Assistance Program (EAP) / What is an Employee Assistance Program (EAP)?

Employee Assistance Program (EAP)

Questions and answers

An Employee Assistance Program (EAP) is a voluntary, work-based program that offers free and confidential assessments, short-term counseling, referrals, and follow-up services to employees who have personal and/or work-related problems.  EAPs address a broad and complex body of issues affecting mental and emotional well-being, such as alcohol and other substance abuse, stress, grief, family problems, and psychological disorders.  EAP counselors also work in a consultative role with managers and supervisors to address employee and organizational challenges and needs.  Many EAPs are active in helping organizations prevent and cope with workplace violence, trauma, and other emergency response situations.  To find your agency’s EAP administrator, use the work/life contact tool is available at: http://apps.opm.gov/CCLContact/index.aspx.