Optimizing Workflows with Business Process Management

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Overview

An organization’s ability to achieve its mission and objectives relies on effectively aligning its people, processes, technology, structure, and strategy. When these essential elements are coordinated around common outcomes, the organization can operate both efficiently and effectively, while also improving its capacity to adapt to evolving needs and priorities.

Regardless of where you sit within your organization, you can apply Business Process Management (BPM) principles to optimize the processes you use every day. BPM provides a structured methodology for designing, documenting, analyzing, improving, and monitoring the processes an organization uses to deliver services and accomplish its mission.

Curriculum

This course introduces participants to BPM core concepts, best practices, and a structured framework that can be immediately applied within the workplace to enhance mission results, service quality, and customer satisfaction. Through practical exercises and simulated process scenarios, you’ll learn to identify inefficiencies, clarify roles, strengthen work and information flow between teams, design improved processes, and connect process performance to organizational goals and customer outcomes. Your interactive introduction to BPM will include: 

• The benefits of BPM
• What makes up the BPM lifecycle
• Implementing a process management framework
• Supporting BPM technologies such as workflow automation platforms or customer relationship management (CRM) apps

Course benefits

By participating in this course, you will:

• Gain a clear understanding of how optimized business processes enhance employee and customer experiences
• Learn process modeling, analysis, and redesign to clarify responsibilities and ensure daily operations are consistent with strategic objectives and customer expectations
• Understand how performance measurement, governance, and continuous management can enhance the delivery of public services and the stewardship of resources while supporting compliance and accountability

Course schedule

Group courses

This course is available for individual enrollment or can be delivered to groups within agencies with the ease of government-to-government agreements. Contact us today at HRstrategy@opm.gov to discuss the best option for your team.