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OPM.gov / Agency Services / Talent Management Services / Employee Services and Records Management
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Connect to complete HR support

OPM delivers a powerful suite of operational HR services to help agencies operate smarter, faster, and with greater confidence. As part of our shared service portfolio, our employee services and records management solutions streamline complex HR processes, strengthen compliance, and enhance the employee experience from day one—allowing agencies to modernize operations without adding internal burden. 

Why partner with OPM?

Partnering with OPM provides agencies with a trusted advisor at the intersection of federal HR operations, policy, technology, and innovation. Our shared service model enables agencies to focus more time and resources on mission execution by shifting routine, complex, or resource intensive HR functions to OPM's expert team.

We offer flexible support tailored to your agency's needs, whether ongoing administration of core HR functions, surge support during peak periods, or specialized assistance for agencies with limited internal capacity. OPM's experts work seamlessly alongside agency HR professionals to ensure accuracy, maintain compliance, and bring technical depth exactly where it's needed.

Scope of services

Clear, timely, and accurate benefits and retirement counseling — including Federal Employee Health Benefits (FEHB), Thrift Savings Plan (TSP), and Federal Employee Group Life Insurance (FEGLI) elections, civilian and military deposit counseling, and retirement counseling and annuity estimates — enhances employee satisfaction and reduces administrative burden for your agency.

Secure, compliant, end-to-end management of employee records supports informed decision-making and strengthens HR operations in full compliance with federal policies and regulations.

Audit and updates of leave balances, administration of the Leave Transfer Program and Leave Bank, and oversight of Family Medical Leave Act (FMLA) and Paid Parental Leave keep balances accurate, policies aligned, and employees fully informed to support both compliance and morale.

Validation and certification of timecards, resolution of payroll-affecting errors, and liaison support with your payroll provider ensure payroll actions are submitted correctly, and your agency remains aligned with federal requirements.

From onboarding through separation, personnel actions are coded, processed, and reviewed quickly, accurately, and in full compliance with federal HR policies and delegated authorities.

Administration and support of federal time and attendance platforms, validation of timekeeper and certifying official activity, and resolution of timecard errors ensures work hours, schedules, and leave usage are captured with complete accuracy and seamless payroll integration.

Management of workers' compensation cases from injury through resolution — coordinating with the Department of Labor's Office of Workers' Compensation Programs (OWCP), processing Continuation of Pay, and monitoring return-to-work progress through ECOMP — ensures employees are supported through every step with proper documentation and timely case resolution

Contact us to start leveraging OPM's shared HR services.

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