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If you received a notification letter and PIN code from the Office of Personnel Management, we have determined that your Social Security Number and other personal information was stolen in a cyber intrusion involving background investigation records.
If you’ve received a notification letter and PIN code from OPM, please sign up for MyIDCare.
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800-750-3004 (Toll Free)
Monday-Saturday, 9AM-9PM ET
While we are not aware of any misuse of your information, we are offering you, and any of your dependent minor children who were under the age of 18 as of July 1, 2015, credit and identity monitoring, identity theft insurance, and identity restoration services for the next three years through ID Experts, a company that specializes in identity theft protection.
Here are the services the Federal Government is providing to individuals impacted by the background investigation records incident:
Identity monitoring services includes monitoring of the Internet and monitoring database sources including those pertaining to criminal records, arrest records, bookings, court records, pay day loans, bank accounts, checks, sex offender, change of address, and Social Security number trace. Please sign up for MyIDCare to access this benefit.
This includes credit monitoring of credit reports at all three national credit reporting agencies (i.e., Experian, Equifax, and TransUnion). Please sign up for MyIDCare to access this benefit.
If your identity is compromised, representatives from ID Experts will work with you to take steps to restore your identity. You have access to this benefit at any time during the coverage period without having to enroll in other services.
Identity theft insurance has been provided to impacted individuals and their dependent minor children regardless of their enrollment status in other services. This insurance became effective on September 1, 2015 and the scope of this coverage includes all claims submitted on or prior to December 31, 2018. This insurance covers you for expenses incurred in restoring identity and is valid for amounts up to $1,000,000 with no deductible.
If our records indicate your fingerprints were not compromised, your notification letter will look like this.
If our records indicate your fingerprints were compromised, your notification letter will look like this.
If the Government has determined that you were not impacted, your notification letter will look like this.
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866-408-4555 (Toll Free)
Monday-Friday, 9AM–9PM ET
The Federal Government has set up a verification center to assist individuals who have lost their PIN code or believe their data may be impacted but have not yet received notification letters. If you believe that you were impacted, but have not yet received your notification letter, we ask that you wait until mid-December before contacting the verification center. The Federal Government anticipates completing the mailing of notification letters by the end of the second week in December.
Whether you enter your information through the verification center website or provide it to the call center agent, you will be asked to provide your name, address, Social Security number, and date of birth. This information will be used to determine whether you were impacted by the cyber intrusion involving background investigation records.
If you contact the verification center and we identify that you were impacted, you will receive a notification letter which lists your PIN code and enrollment directions. If your data was not compromised in this incident, you will receive a letter confirming that you were not impacted. You should receive either letter in approximately 2–4 weeks through the U.S. Postal Service.
In addition to signing up for services and contacting the verification center, there are a number of actions you can take right now: