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Key Agency Leader Roles in Performance Management

In performance management, leaders, supervisors, human resources, and employees all play critical roles, but their responsibilities differ based on focus, scope, and influence. Here's a breakdown of their roles and responsibilities.

Focus Areas

Strategic Direction
Culture
Organizational Performance

Roles

Vision-setters and cultural influencers
Role models for expected behaviors and performance standards
Role models for expected behaviors and performance standards

Responsibilities & Key Actions

Responsibilities	Key Actions
Define Vision & Strategy	Align performance management with business goals and strategic direction
Promote a High-Performance Culture	Set the tone at the top—operational efficiency, accountability, and continuous improvement
Empower & Inspire Teams	Motivate through purpose and vision rather than directives Build and foster a culture of trust that leads to open and honest performance discussions
Support Manager Capability	Ensure managers have the tools, training, and support to manage performance effectively Hold managers accountable
Evaluate Organizational Performance	Use performance data to guide business decisions and identify systemic issues
Drive Change & Innovation	Use performance insights to evolve the business model or practices
Champion Fairness	Ensure performance processes are objective, evidence-based, and transparent