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Resources For

Key Human Resources Roles in Performance Management

In performance management, leaders, supervisors, human resources, and employees all play critical roles, but their responsibilities differ based on focus, scope, and influence. Here's a breakdown of their roles and responsibilities.

Focus Areas

Advisor
Facilitator
Process Owner

Roles

Ensure that the performance management system is legally compliant, fair, efficient, and supports agency goals

Responsibilities & Key Actions

Responsibilities	Key Actions
Designing the Performance Management System	Develop and implement the overall structure (e.g., appraisal forms, rating scales, KPIs). Ensure alignment with organizational goals and culture
Training and Support	Train managers and employees on how to set goals, give feedback, and conduct appraisals Provide ongoing support and guidance
Facilitating Goal Setting	Help departments and teams align individual goals with organizational objectives Foster a performance culture that strategically aligns to agency human capital framework models
Monitoring and Compliance	Ensure that the performance management process is followed consistently and fairly Track timelines, documentation, and review completion
Performance Data Management	Collect and analyze performance data to identify trends or gaps Support decision-making around promotions, rewards, or development
Employee Development Planning	Coordinate development plans based on performance evaluations Identify training needs and provide learning opportunities
Mediation and Conflict Resolution	Step in when there are disagreements about evaluations or goals Ensure fair treatment and adherence to policy