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Key Supervisor Roles in Performance Management

In performance management, leaders, supervisors, human resources, and employees all play critical roles, but their responsibilities differ based on focus, scope, and influence. Here's a breakdown of their roles and responsibilities.

Focus Areas

Day-to-day Operations
Tactical Execution
Individual Performance

Roles

Direct supervisors of teams or individuals
Implementers of performance systems and tools
Connectors between strategy and staff execution

Responsibilities & Key Actions

Responsibilities	Key Actions
Set Clear Goals & Expectationsy	Translate organizational objectives into team/individual goals Use SMART criteria (Specific, Measurable, Achievable, Relevant, Time-bound).
Monitor & Evaluate Performance	Track progress using KPIs or performance indicators Conduct regular check-ins and formal reviews
Provide Feedback & Coaching	Give timely, constructive feedback Support skill development and performance improvement
Document Performance	Maintain accurate performance records for appraisals, promotions, or interventions
Recognize & Reward Performance	Identify high performers and ensure recognition or incentives are aligned
Address Underperformance	Use performance improvement plans (PIPs), counseling, or disciplinary action when necessary
Support Development Plans	Collaborate with HR or learning teams to support employee growth