Shared Service Center

To strengthen agencies’ mission delivery and improve operational efficiency, OPM is launching a comprehensive shared HR services suite through its new Shared Service Center.

Our goal is simple: help your agency focus on mission priorities while we handle the full spectrum of HR functions — efficiently, compliantly, and with measurable results.

Why this matters for your agency

By partnering with OPM, you’ll have access to:

• Streamlined operations: Reduce administrative burden and simplify HR processes.
• Enhanced compliance: Stay aligned with federal policies and regulations.
• Proven value: Drive measurable workforce outcomes with expert-led solutions.

Delivering seamless, comprehensive HR services

When you leverage our shared services, you gain a dedicated team committed to delivering end‑to‑end HR services with responsive care, timely resolution, and continuous improvement. You can expect:

• Optimized results: All Human Capital Business Reference Model (HCBRM) functions delivered as one cohesive service
• Measurable value: A unified approach connecting workforce planning, job analysis, classification, talent acquisition, performance management, and HR analytics
• Effortless onboarding: From day one, we work alongside your agency to develop a tailored transition plan, set clear timelines, coordinate onboarding, and fully integrate into your operations to ensure a smooth handoff and uninterrupted HR support.

Scope of services

The Shared Service Center’s HR offerings support agencies in both operations and strategy. Our experienced consultants work closely with you to assess your agency’s scope, priorities, and operational needs, then can recommend the best package for your specific requirements. 

• Full-scale shared service package: Combine strategic advisory support with operational HR services. 
• Custom package: Select individual offerings tailored to your agency’s needs.

These packages are available to agencies on a voluntary, fee‑for‑service basis to enhance efficiency, improve service delivery, and provide continuity of operations. Items below marked with an asterisk are included in the full-service package.

HR Operations
Strengthen strategic focus and elevate human capital outcomes by relying on simplified, efficient HR processes.
Benefits management* Classification* Compensation management* Employee records management* Employee relations Executive resources Leave administration* Onboarding* Payroll administration*	Personnel action processing* Personnel vetting Position management* Recognition management Recruitment* Retirement counseling* Staff acquisition* Performance management* Time and attendance management*

HR Strategy
Power smarter workforce planning with expert guidance and streamlined execution.
Development assessment services Executive and aspiring executive training Human capital strategy* Program evaluation Organization design and reshaping	Selection assessment services Supervisor training Workforce assessment services Workforce planning*

*Denotes items included in the full-scale shared service package.