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Support center / Report a missing annuity payment

Report a missing annuity payment

Didn't receive your monthly annuity payment? Learn how to submit a missing payment report for annuitants (federal retirees, their survivors, or their spouses, ex-spouses, and children).

How to report a missing annuity payment

  1. Go to the online reporting page

  2. Provide your claim number, personal information, and missing payment information

    Family members and caregivers submitting a report on behalf of an annuitant should complete the Person Reporting section with their personal information. If you're an annuitant submitting a report for yourself, then you should provide your personal information in this section.

  3. Submit your report and wait to hear back from us

    We'll send you a confirmation email that we received your report of missing payment. We usually respond within 3 to 5 business days. We'll call or email you with an answer. Please don't contact us in the meantime as we need adequate time to research your missing payment.

How to report missing refunds or lump sum payments

You need to contact us for support. You cannot submit an online report for missing refunds or missing lump sum payments.

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Submit your information below and one of our Customer Service Specialists will begin working on your request. All fields are required. We usually respond within 3 to 5 business days.

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Call us if you can't find an answer to your question on OPM.gov or if you can't sign in to OPM Retirement Services Online to manage your annuity account. You may also need to call us for special or complex cases, or because we directed you to.

Phone: 1-888-767-6738
TTY: 711

Hours: Monday thru Friday, 7:40 a.m. to 5:00 p.m. ET
Closed on federal holidays

Our busiest time is between 10:30 a.m. and 1:30 p.m. ET.

Please make sure your first and last name, phone number, email address, claim number, and signature are included in any inquiries or documents you mail to us. We usually respond within 1 to 3 weeks after we receive your mail.

Retirement Operations Center
U.S. Office of Personnel Management
Post Office Box 45
Boyers, PA 16017

You can meet with one of our Customer Service Specialists in person. We serve walk-ins on a first come, first served basis—no appointment necessary.

Retirement Services Support Center
U.S. Office of Personnel Management
1900 E. Street, NW
Room 1323
Washington, DC 20415
Directions

Hours: Monday thru Thursday, 8:00 a.m. to 4:00 p.m. ET
Friday, 8:30 a.m. to 3:00 p.m. ET
Closed on federal holidays

OPM Retirement Services does not have a main fax number.

You should only fax us documents if an official OPM form or one of our Customer Service Specialists asks you to (the fax number will be provided on the form, or the Customer Service Specialist will provide you one.) Otherwise, you should mail us your documents.