What happens in the review process if an OPF is incomplete or documentation that could affect a determination of erroneous retirement is missing?
We will suspend processing of the case and contact the employing agency to request the missing or any related documentation. In some cases where documentation is lost or missing, the individuals who have kept copies of their records are able to supply the necessary document(s) or a valid substitute. If documentation cannot be recovered, we will work with the individual and the employing agency to develop alternative documentation.
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