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Frequently Asked Questions Telework

The Act requires the successful completion of "an interactive telework training program" for employees prior to entering into a written telework agreement. By "interactive," does this mean that training must be "instructor-led" or face-to-face rather than via computer?

No. In fact, the Act does not define what is meant by the term "interactive," thereby leaving it subject to interpretation. OPM has always considered the "Telework 101" training on (and therefore, online) to meet the definition of "interactive" in that there is a built-in opportunity for the trainee to self-assess his/her understanding through the use of frequent questions and answers and progress checks throughout. For this reason, we maintain that the training currently on meets the requirement of the law. In 2011, OPM engaged a vendor to enhance this training in a number of ways, including both substance and format. This is being accomplished keeping in mind improved "interactivity" through the selective use of media tools that will make the training more engaging for employees. However, OPM's interpretation is that there is no requirement that this training be instructor-led as compared to computer or  Internet-based.

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