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Frequently Asked Questions Assessment Policy

How do I develop a customized rating scale for structured interviews?

To develop customized ratings scales, you will need to determine how many proficiency levels you want, create behavioral and/or situational examples for each level, and determine how each question will be scored.  Developing customized rating scales will require extensive subject matter expert involvement.

The Structured Interview Guide is located on OPM's Assessment and Selection Policy website and provides additional information on creating your own customized rating scales (

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