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In FY 2009, a Provider Assessment customer work group determined what questions would be used to assess providers. This work group was comprised of customers nominated by the HR LOB governance bodies, the Multi-Agency Executive Strategy Committee (MAESC) and the then-Customer Council.
In FY 2012, a new customer work group was formed to assist the HR LOB in evaluating and updating the Provider Assessment methodology as a part of the Provider Assessment Program Improvement Phase.
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