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It is important to remember that contact by a counselor will occur only after you receive a Letter of Eligibility. If you have received notification that you are eligible for relief under FERCCA (a Letter of Eligibility), processing of your case will continue in order to develop your Election Summary package. This package will be mailed to you and followed soon thereafter by a telephone call from a counselor who will confirm that you received the package and to make sure that you had sufficient time to review it. The counselor will be prepared to answer any questions that you may have about the information in the package and will explain the next steps to complete the process.
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