Human Resources and Security Specialists should use this tool to determine the correct investigation level for any covered position within the U.S. Federal Government.
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Use our calculator to figure the tax-free portion of
your annuity payment.
Use our calculator to figure the amount of your monthly
tax withholding. Then, use Services
Online to change the federal tax withheld from your annuity
When we receive your retirement application, we will notify you and will provide a civil service claim identification number (a seven-digit number preceded by "CSA"). You must use that identification number whenever you contact OPM about your annuity. To check the status of your form or application, you may contact the Retirement Office at (888) 767-6738 or firstname.lastname@example.org. The phone lines are open from 7:30 am to 7:45 pm (Eastern Standard Time). It is a busy phone number so we encourage you to call early in the morning or after 5:00 pm when the phone lines are less busy.
If you are receiving regular payments and you have not received your temporary numeric password or you have lost your current password. Select the Forgot Claim Number/Password from the SOL Home page within the Login box. You can request a password by either Email or by Mail. To receive a password by email, you must have an email address on file within SOL and you must have already established and be able to answer your personal security questions.
For security reasons, you cannot use the online password request system to request a temporary password if your account has not been accessed within a 15 month period or if your account has been deactivated. You must contact our Retirement Operations Center at 1-888-767-6738 and speak to a customer service agent to request a new password.
Do not request a new Password if:
By requesting a new password in any of the above instances, you will further delay your access to SOL.
Services Online is our online tool for annuitants. You will need your CSA or CSF number and a password. If this is your first time using Services Online, you will need to setup your personal security questions.
Using Services Online, you can:
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