List of Acronyms
| Acronym | Definition |
|---|---|
| AEB | Assessment and Evaluation Board |
| APGs | Agency Priority Goals |
| API | Application Processing Interface |
| ARC | Administrative Resource Center |
| ASG | Administrative Sanctions Group |
| BIE | Bureau of Indian Education |
| BIL | Bipartisan Infrastructure Law |
| BPA | Blanket Purchase Agreement |
| CAF | Control Access Fee |
| CBJ | Congressional Budget Justification |
| CDC | Center of Disease Control |
| CFC | Combined Federal Campaign |
| CFO | Chief Financial Office |
| CFR | Code of Federal Regulations |
| CHCO | Chief Human Capital Officer |
| CHCOC | Chief Human Capital Officers Council |
| CIGIE | Council of the Inspector General on Integrity and Efficiency |
| CIO | Chief Information Office |
| CLD | Center of Leadership Development |
| CLIA | Congressional, Legislative and Inter-Governmental Affairs |
| CM IPS | Credit Monitoring & Identity Protection Services |
| CMS | Center for Management Services |
| COLA | Cost of Living Adjustment |
| COTS | Commercial-off-the-shelf |
| COVID | Coronavirus |
| CPM | Compensation Policy Memoranda |
| CSRDF | Civil Services Retirement and Disability Fund |
| CSRS | Civil Service Retirement System |
| DCFSA | Dependent Care Flexible Spending Account |
| DCSA | Defense Counterintelligence and Security Agency |
| DEIA | Diversity, Equity, Inclusion, and Accessibility |
| DISA | Defense Information Systems Agency |
| DITCO | Defensive Information Technology Contracting Organization |
| DLA | Defense Logistics Agency |
| DOD | Department of Defense |
| DOJ | U.S. Department of Justice |
| DOT | U.S. Department of Transportation |
| DSMM | Data Standards Management and Modernization |
| EAP | Enterprise Acquisition Policy |
| EEO | Equal Employment Opportunity |
| EEOC | U.S. Equal Employment Opportunity Commission |
| EHRI | Enterprise Human Resources Integration |
| eOPF | Electronic Official Personnel Folders |
| EPA | U.S. Environmental Protection Agency |
| ER | Employee Relations |
| ES | Employee Services |
| EX | Executive Schedule |
| FEDRAMP | Federal Risk and Authorization Management Program |
| FEDVIP | Federal Employees Dental and Vision Insurance Program |
| FEGLI | Federal Employees’ Group Life Insurance |
| FEHB | Federal Employees Health Benefits Program |
| FEHBF | Federal Employees Health Benefits Fund |
| FEHBP | Federal Employees Health Benefits Program |
| FEI | Federal Executive Institute |
| FEIO | Federal Employees Insurance Operations |
| FERCCA | Federal Erroneous Retirement Coverage Correction Act |
| FERS | Federal Employees Retirement System |
| FFS | Federal Financial System |
| FHRI | Federal HR Institute |
| FITARA | Federal Information Technology Acquisition Reform Act |
| FLTCIP | Federal Long-Term Care Insurance Program |
| FOIA | Information Management and Freedom of Information Act |
| FPRAC | Federal Prevailing Rate Advisory Committee |
| FRAE | Further Revised Annuity Employees |
| FSAFEDS | Flexible Spending Accounts for Federal Employees |
| FSC | Federal Staffing Center |
| FSEM | Facilities, Security, and Emergency Management |
| FTE | Full-time Equivalent |
| FY | Fiscal Year |
| GAO | Government Accountability Office |
| GS | General Schedule |
| GSA | General Services Administration |
| H.R. | United States House of Representatives |
| HC | Human Capital |
| HCaTS | Human Capital and Training Solutions |
| HCBRM | Human Capital Business Reference Model |
| HCDMM | Human Capital Data Management and Modernization |
| HCFSA | Health Care Flexible Spending Accounts |
| HCIS | Human Capital Industry Solutions |
| HCPPO | Human Capital Policy Performance and Operations |
| HHS | U.S. Department of Health and Human Services |
| HI | Healthcare and Insurance |
| HISP | High Impact Service Provider |
| HMO | Health Maintenance Organization |
| HR | Human Resources |
| HRIT | Human Resources Information Technology |
| HRLOB | Human Resource Line of Business |
| HRS | Human Resource Solutions |
| HRSES | Human Resources Strategy and Evaluation Solutions |
| HRSTRAT | HR Strategy |
| IAA | Inter-agency Agreement |
| IHCIA | Indian Health Care Improvement Act |
| IIJA | Infrastructure Investment and Jobs Act |
| IPS | Identity Protection Services |
| IT | Information Technology |
| LDS | Leadership for a Democratic Society |
| LEX HCFSA | Limited Expense Health Care Flexible Spending Account |
| LGBTQ+ | Lesbian, Gay, Bisexual, Transgender, and Queer |
| LOB | Line of Business |
| LOC | Letter of Credit |
| MA/IDIA | Multiple Awards, Indefinite Delivery/Indefinite Quantity |
| MAESC | Multi-Agency Executive Strategy Council |
| MSAC | Merit System Accountability & Compliance |
| MSPB | Merit Systems Protection Board |
| NAPA | National Academy of Public Administration |
| NASA | National Aeronautics and Space Administration |
| NIST | National Institute of Standards and Technology |
| OA | Office of Audits |
| OC | Office of Communications |
| OCFO | Office of the Chief Financial Officer |
| OCIO | Office of the Chief Information Office |
| OCM | Organization Change Management |
| OD | Office of the Director |
| ODEIA | Office of Diversity, Equity, Inclusion, and Accessibility |
| ODNI | Office of the Director of National Intelligence |
| OE | Office of Evaluations |
| OES/ExecSec | Office of the Executive Secretariat |
| OESPIM | Office of the Executive Secretariat, Privacy, and Information Management |
| OGC | Office of the General Counsel |
| OGE | Office of Government Ethics |
| OI | Office of Investigations |
| OIG | Office of the Inspector General |
| OLLA | Office of Legal and Legislative Affairs |
| OM | Office of Management |
| OMB | Office of Management and Budget |
| OPIM | Office of Privacy and Information Management |
| OPM | Office of Personnel Management |
| OPO | Office of Procurement Operations |
| OSDBU | Office of Small and Disadvantaged Business Utilization |
| P.L. | Public Law |
| PAC | Performance Accountability Council |
| PDS | Program Development and Support |
| PIN | Personal Identification Number |
| PIV | Personal Identity Verification |
| PMF | Presidential Management Fellows |
| PMO | Program Management Office |
| PPIP | Performance and Process Improvement Program |
| PSRHB | Postal Service Retiree Health Benefit Fund |
| QSMO | Quality Service Management Office |
| RAE | Revised Annuity Employees |
| REHB | Retired Employees Health Benefits |
| RF | Revolving Fund |
| ROI | Return on Investment |
| RS | Retirement Services |
| S&E | Salaries & Expenses |
| SAM | System Acquisition Management |
| SCRM | Supply Chain Risk Management |
| SES | Senior Executive Service |
| SL | Senior Level |
| SME-QA | Subject Matter Expert Qualification Assessment |
| SSCLOB | Security, Suitability and Credentialing Line of Business |
| SSP | System Security Plan |
| SP | Scientific and Professional |
| SuitEA | Suitability Executive Agent |
| SUM | Spend Under Management |
| TCU | Tribal Colleges and Universities |
| TFM | Trust Funds Modernization |
| TMF | Technology Modernization Fund |
| TRB | Theodore Roosevelt Building |
| TSA | Transportation Security Administration |
| U.S.C. | United States Code |
| USAL | USA Learning |
| USAP | USA Performance |
| USDA | U.S. Department of Agriculture |
| USDS | U.S. Digital Service |
| VA | U.S. Department of Veterans Affairs |
Contact us for more support
Submit your information below and one of our Customer Service Specialists will begin working on your request. All fields are required. We usually respond within 3 to 5 business days.
Call us if you can't find an answer to your question on OPM.gov or if you can't sign in to OPM Retirement Services Online to manage your annuity account. You may also need to call us for special or complex cases, or because we directed you to.
Phone: 1-888-767-6738
TTY: 711
Hours: Monday thru Friday, 7:40 a.m. to 5:00 p.m. ET
Closed on federal holidays
Our busiest time is between 10:30 a.m. and 1:30 p.m. ET.
Please make sure your first and last name, phone number, email address, claim number, and signature are included in any inquiries or documents you mail to us. We usually respond within 1 to 3 weeks after we receive your mail.
Retirement Operations Center
U.S. Office of Personnel Management
Post Office Box 45
Boyers, PA 16017
Retirement Services Support Center
U.S. Office of Personnel Management
1900 E. Street, NW
Room 1323
Washington, DC 20415
Directions
Hours: Monday thru Thursday, 8:00 a.m. to
4:00 p.m. ET
Friday, 8:30 a.m. to 3:00 p.m. ET
Closed on federal holidays
OPM Retirement Services does not have a main fax number.
You should only fax us documents if an official OPM form or one of our Customer Service Specialists asks you to (the fax number will be provided on the form, or the Customer Service Specialist will provide you one.) Otherwise, you should mail us your documents.