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Our Director Director's Blog

As our investigation into the cyberintrusions and theft of information at OPM continues, I want to reassure our Federal family how seriously I take our responsibility to provide you with timely and accurate information, as well as the resources to protect you from any malicious activity that may come from these events.

For individuals who were impacted by the incident involving personnel data that we announced on June 4, OPM is offering credit monitoring services and identity theft insurance through CSID, a subcontractor to Winvale. This includes credit monitoring, as well as access to credit reports, identity theft insurance, and recovery services and the services are available immediately at no cost.

I am deeply troubled by the challenges some employees and retirees have been having while trying to take advantage of these services. I want you to know that we are working to quickly improve your experience. And we’ve made progress.

Over the past week, CSID has been increasing the number of call center employees available to answer your questions. Additionally, they are equipped with the latest list of Frequently Asked Questions to make sure everyone is getting updated and consistent information.

Wait times are also a concern. The good news is that, because CSID has been adding additional call center employees, the wait times are down significantly. A new feature has also been added giving you the option to have the center call you back when it’s your turn. This keeps you from having to wait on hold.

We know that many of the calls coming in are from people who would like to know whether they were affected. To help keep those calls from slowing down people calling with enrollment issues, a new feature was added this week. It allows individuals to self-select if they are calling to find out if they qualify for coverage or for any reason other than to enroll. Those calls are now answered by a separate team, helping to speed up your access to the call center.

I encourage you to read through our Frequently Asked Questions before calling CSID. We’re updating this page as new information becomes available, and we hope to get as many answers to your questions as we can, as quickly as possible.

Each and every day, as we investigate these attacks and aggressively work on the redesign of our computer network, we are keeping in mind the millions of men and women who have and continue to serve the American people. We honor your contributions and the trust you put in us to keep your information safe. I pledge that we will do everything we can to give you the support you need.

A listing of the services provided by CSID. Learn more at www.CSID.com/OPM


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