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    Contact Investigations

    Applicants, Employees & General Public

    General Contact Information

    TTY: 202-606-2532
    Questions about background investigations and the investigation process
    For information on the cybersecurity breach
    Cybersecurity Resource Center

    Additional Assistance

    Need help?
    Status of your appointment date, adjudication or security clearance
    Contact your employing or sponsoring agency's Human Resources (HR) or Personnel Security Office. That is often the agency that sent you the invite to login to e-QIP and fill-out your investigative form.
    Verify investigator identity only

    Federal Agency Human Resources & Security Specialists

    General Contact Information

    FIS Boyers facility
    FIS Washington, DC office

    Contact Information by Topic

    Agency Support Helpline, Systems Access Support Team
    724-794-5612, x4600
    Agency Training
    Billing and payment information
    724-794-5612, x4490
    Case Status, Fingerprint Submission Status, File Release, SII/CVS Checks
    Central Verification System (CVS) Access
    724-794-5612, x4600
    e-QIP Training Support for Agency Users
    724-794-5612, x4600
    Expedite investigation that is past the agency due date
    724-794-5612, x554
    Fingerprint Transaction System (FTS)
    General questions
    Account information
    724-794-5612, x4600
    Freedom of Information and Privacy Act
    724-794-5612, x7000
    PIPS Electronic Transfer Help
    724-794-5612, x4600
    Report quality concerns with investigation reports
    Request Reopen or Reimbursable Suitability Investigation (RSI) 
    Please see the RSI/Reopen webpage for instructions, submission form and more information.
    RSI/Reopen Status Check
    Submit an RSI/Reopen
    Submit an RSI or Reopen via the OPMIS Secure Portal to the "RSI, and Reopens" group using the FIPC 553
    Suitability and Adjudications
    724-794-5612, x7400
    Schedule subject interview around subject's deployment
    Verify investigator identity only
    Quality of eDelivery Packages

    * Hearing impaired users may utilize the Federal Relay Service by dialing 1-800-877-8339** to reach a Communications Assistant (CA). The CA will dial the requested number and relay the conversation between a standard (voice) telephone user and text telephone (TTY) user.

    ** Visiting the Federal Relay Service website will provide access to additional Toll-Free and Toll Access Numbers.

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