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Contact Investigations

Applicants, Employees & General Public

General Contact Information

Phone
202-606-1800*
TTY: 202-606-2532

Contact Information by Topic

Status of your appointment date, adjudication or security clearance
Contact your sponsoring agency's Human Resources (HR) or Personnel Security Office. That is often the agency that sent you the invite to login to e-QIP and fill-out your investigative form.
Verify investigator identity
888-795-5673
FISSST@opm.gov

Human Resources & Security Specialists

General Contact Information

FIS Boyers facility
724-794-5612
FIS Washington, DC office
202-606-1042

Contact Information by Topic

Agency Support Helpline, Systems Access Support Team
724-794-5612, x4600
Agency Technical Support Helpline
724-794-5612, x7600
Agency Training
703-603-0442
FISAgencyTraining@opm.gov
Billing and payment information
724-794-5612, x4490
FISBillingOversightTeam@opm.gov
Case Status, File Release, SII/CVS Checks
724-794-5228
e-QIP Training Support for Agency Users
724-794-5612, x4600
Expedite investigation
724-794-5612, x554
FISurgentbi@opm.gov
Fingerprint Transaction System
General questions
fingerprints@opm.gov
Authorization
livescanauthorization@opm.gov
Account information
724-794-5612, x7600
Freedom of Information and Privacy Act
724-794-5612, x7000
Report quality concerns with investigation reports
877-763-8391
Request reopen or Reimbursable Suitability Investigation
Direct questions to
724-794-5228
Send requests to
Fax: 724-738-0178
Mail: OPM-FIS, Customer Interface, PO Box 618, 1137 Branchton Road, Boyers, PA 16018-0618
Suitability and Adjudications
724-794-5612, x7400
Schedule subject interview around subject's deployment
FIScatcheminconus@opm.gov
Quality of eDelivery Packages
FISIICIe-delivery@opm.gov

* Hearing impaired users may utilize the Federal Relay Service by dialing 1-800-877-8339** to reach a Communications Assistant (CA). The CA will dial the requested number and relay the conversation between a standard (voice) telephone user and text telephone (TTY) user.

** Visiting the Federal Relay Service website will provide access to additional Toll-Free and Toll Access Numbers.

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