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Contact Investigations

Applicants, Employees & General Public

General Contact Information

TTY: 202-606-2532

Contact Information by Topic

Status of your appointment date, adjudication or security clearance
Contact your sponsoring agency's Human Resources (HR) or Personnel Security Office. That is often the agency that sent you the invite to login to e-QIP and fill-out your investigative form.
Verify investigator identity

Human Resources & Security Specialists

General Contact Information

FIS Boyers facility
FIS Washington, DC office

Contact Information by Topic

Agency Support Helpline, Systems Access Support Team
724-794-5612, x4600
Agency Technical Support Helpline
724-794-5612, x7600
Agency Training
Billing and payment information
724-794-5612, x4490
Case Status, File Release, SII/CVS Checks
e-QIP Training Support for Agency Users
724-794-5612, x4600
Expedite investigation
724-794-5612, x554
Fingerprint Transaction System
General questions
Account information
724-794-5612, x7600
Freedom of Information and Privacy Act
724-794-5612, x7000
Report quality concerns with investigation reports
Request reopen or Reimbursable Suitability Investigation
Direct questions to
Send requests to
Fax: 724-738-0178
Mail: OPM-FIS, Customer Interface, PO Box 618, 1137 Branchton Road, Boyers, PA 16018-0618
Suitability and Adjudications
724-794-5612, x7400
Schedule subject interview around subject's deployment
Quality of eDelivery Packages

* Hearing impaired users may utilize the Federal Relay Service by dialing 1-800-877-8339** to reach a Communications Assistant (CA). The CA will dial the requested number and relay the conversation between a standard (voice) telephone user and text telephone (TTY) user.

** Visiting the Federal Relay Service website will provide access to additional Toll-Free and Toll Access Numbers.

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