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Contact Investigations

Applicants, Employees & General Public

General Contact Information

TTY: 202-606-2532
Questions about background investigations and the investigation process
For information on the cybersecurity breach
Cybersecurity Resource Center

Additional Assistance

Need help?
Status of your appointment date, adjudication or security clearance
Contact your employing or sponsoring agency's Human Resources (HR) or Personnel Security Office. That is often the agency that sent you the invite to login to e-QIP and fill-out your investigative form.
Verify investigator identity only

Federal Agency Human Resources & Security Specialists

General Contact Information

FIS Boyers facility
FIS Washington, DC office

Contact Information by Topic

Agency Support Helpline, Systems Access Support Team
724-794-5612, x4600
Agency Training
Billing and payment information
724-794-5612, x4490
Case Status, Fingerprint Submission Status, File Release, SII/CVS Checks
Central Verification System (CVS) Access
724-794-5612, x4600
e-QIP Training Support for Agency Users
724-794-5612, x4600
Expedite investigation that is past the agency due date
724-794-5612, x554
Fingerprint Transaction System (FTS)
General questions
Account information
724-794-5612, x4600
Freedom of Information and Privacy Act
724-794-5612, x7000
PIPS Electronic Transfer Help
724-794-5612, x4600
Report quality concerns with investigation reports
Request Reopen or Reimbursable Suitability Investigation (RSI) 
Please see the RSI/Reopen webpage for instructions, submission form and more information.
RSI/Reopen Status Check
Submit an RSI/Reopen
Submit an RSI or Reopen via the OPMIS Secure Portal to the "RSI, and Reopens" group using the FIPC 553
Suitability and Adjudications
724-794-5612, x7400
Schedule subject interview around subject's deployment
Verify investigator identity only
Quality of eDelivery Packages

* Hearing impaired users may utilize the Federal Relay Service by dialing 1-800-877-8339** to reach a Communications Assistant (CA). The CA will dial the requested number and relay the conversation between a standard (voice) telephone user and text telephone (TTY) user.

** Visiting the Federal Relay Service website will provide access to additional Toll-Free and Toll Access Numbers.

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