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Contact Investigations

Applicants, Employees & General Public

General Contact Information

TTY: 202-606-2532

Contact Information by Topic

How to request the status or a copy of your background investigation
724-794-5612, x7000
Status of your suitability case being adjudicated by OPM
724-794-5612, x7400
Verify investigator identity

For information concerning appointment dates or status of the adjudication or security clearances, please contact your agency's Human Resources (HR) or Personnel Security Office.

Human Resources & Security Specialists

General Contact Information

FIS Boyers facility
FIS Washington, DC office

Contact Information by Topic

Agency Support Helpline, Systems Access Support Team
724-794-5612, x4600
Agency Technical Support Helpline
724-794-5612, x7600
Agency Training
Billing and payment information
724-794-5612, x4490
Case Status, File Release, SII/CVS Checks
e-QIP Training Support for Agency Users
724-794-5612, x4600
Expedite investigation
724-794-5612, x554
Fingerprint Transaction System
General questions
Account information
724-794-5612, x7600
Freedom of Information and Privacy Act
724-794-5612, x7000
Report quality concerns with investigation reports
Request reopen or Reimbursable Suitability Investigation
Direct questions to
Send requests to
Fax: 724-738-0178
Mail: OPM-FIS, Customer Interface, PO Box 618, 1137 Branchton Road, Boyers, PA 16018-0618
Suitability and Adjudications
724-794-5612, x7400
Schedule subject interview around subject's deployment
Quality of eDelivery Packages

* Hearing impaired users may utilize the Federal Relay Service by dialing 1-800-877-8339** to reach a Communications Assistant (CA). The CA will dial the requested number and relay the conversation between a standard (voice) telephone user and text telephone (TTY) user.

** Visiting the Federal Relay Service website will provide access to additional Toll-Free and Toll Access Numbers.

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