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Frequently Asked Questions Pay & Leave

What records must an agency maintain?

Each agency must keep a record of each student loan repayment determination and make such records available for review upon OPM’s request.  Records may be destroyed 3 years after the end of the service period specified in the employee's service agreement if there has been no dispute regarding the agreement. If the service agreement has not been fulfilled, there are other disputes regarding the agreement or the loan payouts, or the agreement has become the subject of litigation, the records should be kept for a minimum of 6 years from the date the facts giving rise to the dispute occurred. If debt collection is pursued against the employee for repayments made by the agency, the agency must keep the records until the debt is fully collected or compromised.

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