Appendix 1: Acronyms
| Acronym | Definition |
|---|---|
| APG | Agency Priority Goal |
| CHCO | Chief Human Capital Officers |
| CHCOC | Chief Human Capital Officers Council |
| CLIA | Congressional, Legislative, and Intergovernmental Affairs |
| DEIA | Diversity, Equity, Inclusion, and Accessibility |
| ES | Employee Services |
| FEHB | Federal Employees Health Benefits |
| FSEM | Facilities, Security, and Emergency Management |
| GAO | Government Accountability Office |
| GSA | General Services Administration |
| HCDMM | Human Capital Data Management and Modernization |
| HI | Healthcare and Insurance |
| HR | Human Resources |
| HRS | Human Resources Solutions |
| IT | Information Technology |
| MSAC | Merit System Accountability and Compliance |
| NAPA | National Academy of Public Administration |
| OC | Office of Communications |
| OCFO | Office of the Chief Financial Officer |
| OCIO | Office of the Chief Information Officer |
| OD | Office of the Director |
| ODEIA | Office of Diversity, Equity, Inclusion, and Accessibility |
| OESPIM | Office of the Executive Secretariat, Privacy, and Information Management |
| OGC | Office of the General Counsel |
| OIG | Office of the Inspector General |
| OMB | Office of Management and Budget |
| OPIM | Office of Privacy and Information Management |
| OPM | Office of Personnel Management |
| OPM FEVS | OPM Federal Employee Viewpoint Survey |
| OPO | Office of Procurement Operations |
| RS | Retirement Services |
| SuitEA | Suitability Executive Agent |
Contact us for more support
Submit your information below and one of our Customer Service Specialists will begin working on your request. All fields are required. We usually respond within 3 to 5 business days.
Call us if you can't find an answer to your question on OPM.gov or if you can't sign in to OPM Retirement Services Online to manage your annuity account. You may also need to call us for special or complex cases, or because we directed you to.
Phone: 1-888-767-6738
TTY: 711
Hours: Monday thru Friday, 7:40 a.m. to 5:00 p.m. ET
Closed on federal holidays
Our busiest time is between 10:30 a.m. and 1:30 p.m. ET.
Please make sure your first and last name, phone number, email address, claim number, and signature are included in any inquiries or documents you mail to us. We usually respond within 1 to 3 weeks after we receive your mail.
Retirement Operations Center
U.S. Office of Personnel Management
Post Office Box 45
Boyers, PA 16017
Retirement Services Support Center
U.S. Office of Personnel Management
1900 E. Street, NW
Room 1323
Washington, DC 20415
Directions
Hours: Monday thru Thursday, 8:00 a.m. to
4:00 p.m. ET
Friday, 8:30 a.m. to 3:00 p.m. ET
Closed on federal holidays
OPM Retirement Services does not have a main fax number.
You should only fax us documents if an official OPM form or one of our Customer Service Specialists asks you to (the fax number will be provided on the form, or the Customer Service Specialist will provide you one.) Otherwise, you should mail us your documents.