Key Terms and Definitions
Strategic Goal
Strategic goals communicate OPM's efforts to address national problems, needs, challenges, and opportunities on behalf of the American people. This plan's four strategic goals articulate clear statements of what OPM aspires to achieve by executing its mission.
Strategic Objective
This plan's 20 strategic objectives are the primary units for strategic analysis and decision making. Strategic objectives reflect the outcome OPM seeks to achieve, and they specifically outline the results or direction OPM will work toward to make progress on its mission.
Strategies
Strategies guide the actions that OPM will take to advance the related strategic objectives. These may include, but are not limited to, actions such as analysis of outliers, implementation of promising practices, process improvements, regulatory initiatives, legislative proposals, or guidance revisions.
Performance Measures
The measures are used to track progress toward achieving OPM's strategic objectives.
Contact us for more support
Submit your information below and one of our Customer Service Specialists will begin working on your request. All fields are required. We usually respond within 3 to 5 business days.
Call us if you can't find an answer to your question on OPM.gov or if you can't sign in to OPM Retirement Services Online to manage your annuity account. You may also need to call us for special or complex cases, or because we directed you to.
Phone: 1-888-767-6738
TTY: 711
Hours: Monday thru Friday, 7:40 a.m. to 5:00 p.m. ET
Closed on federal holidays
Our busiest time is between 10:30 a.m. and 1:30 p.m. ET.
Please make sure your first and last name, phone number, email address, claim number, and signature are included in any inquiries or documents you mail to us. We usually respond within 1 to 3 weeks after we receive your mail.
Retirement Operations Center
U.S. Office of Personnel Management
Post Office Box 45
Boyers, PA 16017
Retirement Services Support Center
U.S. Office of Personnel Management
1900 E. Street, NW
Room 1323
Washington, DC 20415
Directions
Hours: Monday thru Thursday, 8:00 a.m. to
4:00 p.m. ET
Friday, 8:30 a.m. to 3:00 p.m. ET
Closed on federal holidays
OPM Retirement Services does not have a main fax number.
You should only fax us documents if an official OPM form or one of our Customer Service Specialists asks you to (the fax number will be provided on the form, or the Customer Service Specialist will provide you one.) Otherwise, you should mail us your documents.