Click here to skip navigation
An official website of the United States Government - whitehouse.gov

Frequently Asked Questions Telework

Telework Coordinator

  • Yes, OPM offers a Governmentwide telework training program for managers on our website.  Additionally, individual agencies have the option of offering their own on-line or classroom based telework training tailored to their organizations.  In addition to the training for managers offered on our website, there is also specialized training available through OPM's Eastern and Western Management Development Centers. Details on the Development Centers and course schedules can be found at the Center for Leadership Development's website.

    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • The answer depends upon the intended use of the checklist.  If the checklist is used solely for program purposes, such as acquainting the teleworker with workplace safety, then the agency may require employees to sign such a checklist to participate in telework.  However, if the checklist is intended to have legal standing for safety and/or liability purposes, then the answer is no.

    For more information, please refer to GSA's Guidelines for Alternative Workplace Arrangements.  For more information about your agency equipment policy for telework, please consult your agency telework policy or telework coordinator.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • No. In fact, the Act does not define what is meant by the term "interactive," thereby leaving it subject to interpretation. OPM has always considered the "Telework 101" training on Telework.gov (and therefore, online) to meet the definition of "interactive" in that there is a built-in opportunity for the trainee to self-assess his/her understanding through the use of frequent questions and answers and progress checks throughout. For this reason, we maintain that the training currently on Telework.gov meets the requirement of the law. In 2011, OPM engaged a vendor to enhance this training in a number of ways, including both substance and format. This is being accomplished keeping in mind improved "interactivity" through the selective use of media tools that will make the training more engaging for employees. However, OPM's interpretation is that there is no requirement that this training be instructor-led as compared to computer or  Internet-based.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • The Telework Enhancement Act of 2010 (Act) requires that each Executive agency designate a Telework Managing Officer (TMO). Before the law was passed, most agencies fulfilled the day-to-day operational aspects of telework through a telework coordinator (with telework coordinators at the subagency level). The telework coordinator served as the key contact for policy and program questions. Many coordinators, however, had telework as a collateral responsibility without much authority or contact with senior leaders. The Act requires the TMO to assume these duties as the main agency official on telework matters. The TMO is a senior official of the agency, established within the office of the Chief Human Capital Officer (CHCO), or its equivalent, and who has direct access to the head of the agency. Note that he or she does not need to be the CHCO. The important thing is that the position be given direct access to the head of the agency. We believe it is the intent of this legislation that the TMO be a strategic thinker and planner who will help the agency incorporate telework in a way that makes good business sense.

    The TMO is responsible for policy development and implementation related to telework programs; serves as an advisor to agency leadership; and is the primary point of contact with OPM on telework matters. In addition to making telework an integral way of doing business in the agency, the TMO will be responsible for helping with the development of goals and metrics in order to evaluate the effectiveness of the program. In designating a TMO, agencies should look for the same leadership competencies and high standards they would consider in selecting for any leadership position.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • Although the Telework Enhancement Act requires every Executive agency to establish and implement a policy to authorize employees to telework, it is important to remember that eligibility criterion is established at the agency level based on mission and operational needs.

    Also, even though eligibility is established at the agency level subject to the requirements of the Act and collective bargaining agreements, the final decision is still subject to manager approval.

    So to obtain that approval to telework you may want to follow the following steps:
    • Familiarize yourself with your agency’s telework policies and procedures.
    • Schedule a meeting with your manager to show you are serious about teleworking.  
    • Make the request.  Remember an employee may request a telework arrangement either verbally or in writing.  However, by submitting a written application along with a written proposal can serve as a guide and an organizational tool for your discussion with your manager.
    Think like a manager, in particular, your manager:
    • Focus on the nuts and bolts of your telework arrangement, such as how things will be done or how communication will occur.
    • In some cases it may be better to explain how it will benefit the agency/organization more than how it will benefit you.
    • Focus on telework’s positive effects on your work responsibilities.
    • Be flexible about your proposed telework arrangement.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • The TMO designation is new with the passage of the Telework Enhancement Act of 2010. The TMO is a single person at each agency who is ultimately accountable for that agency's telework program. This position is meant to be a high-level advisor to the agency leadership, a resource on telework issues for managers and employees, and is responsible for policy development and implementation related to the agency's telework program.

    The way agencies implemented telework before the law was passed was that each agency had a "Telework Coordinator" at the Department/Agency level (e.g., Department of Homeland Security), and also individual "telework coordinators" at the subagency/subcomponent level (e.g., Immigration and Customs Enforcement, Transportation Security Administration, etc.). Whenever OPM would require agency-wide information on telework such as for the annual aggregate data collected on telework participation, it would work with the single point of contact at the Department/Agency-level. The agency-wide coordinator would then work with his/her subcomponent "coordinators" to gather the information for their respective areas and then would tally everything to submit the data in a single report to OPM on behalf of the entire agency.

    The TMO position more closely resembles what was formerly the Department-level "Telework Coordinator." This means the role within an agency of pulling together information on telework from various internal sources and then reporting to OPM now falls on the TMO. However, the responsibilities of the TMO extend beyond operational day-to-day aspects of telework and delve more into policy, advising, and an overarching management of the entire telework program for his/her agency.

    Agencies have discretion to determine whether or not, or how, they will continue to utilize "telework coordinators" to implement the day-to-day aspects of the agency telework program subject to the oversight of the TMO. The bottom line, however, is that each agency will have only one individual, the TMO, who is the single accountable person according to the law for the agency's telework program. In other words, when OPM contacts any given agency in the future to either request or disseminate information on Federal telework, we will contact the TMO. It will then be up to the TMO to coordinate internally with other staff members assisting with operational telework issues in that agency. Human Resources staff or agency employees that have questions or issues about telework should be encouraged to direct their concerns to the agency's TMO or the TMO’s designee.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • According to the law, among other responsibilities, the TMO "shall be devoted to policy development and implementation related to agency telework programs" and is to "serve as an advisor for agency leadership, including the Chief Human Capital Officer" and is to be "a resource for managers and employees." Since the intent of the Act is to encourage the maximum use of telework by Federal employees, given the duties described in the law, it would be appropriate for the TMO to advise agency management and leadership about the feasibility of denying telework participation to employees in an office. Of course, situations will vary and the TMO will need to take into account all of the facts that went into such a decision as well as potential opportunities for a synergistic approach to telework given the circumstances.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • Yes. OPM provides interactive, online telework training courses for both managers and employees, free of charge. Training for managers is also available through OPM’s Eastern and Western Management Development Centers.  Details on the Development Centers and course schedules can be found at OPM's Center for Leadership Development page.

    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • Sometimes there may be instances in which both the employee and manager have made a good faith effort to make a telework arrangement work without success.  Both the teleworker and the supervisor should understand that if telework does not work out for an individual, it does not in any way reflect on that individual's ability to perform his/her job.  Your telework agreement should include a clause stating either the manager or the employee may terminate the telework agreement for operational or performance issues.  For more information about your agency’s policy for terminating telework agreements, please consult your agency telework policy or agency telework coordinator.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • OPM provides a list of agency telework coordinators.  If you are still unsuccessful or you are trying to find your TMO, please contact your agency HR Department.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
Control Panel

Unexpected Error

There was an unexpected error when performing your action.

Your error has been logged and the appropriate people notified. You may close this message and try your command again, perhaps after refreshing the page. If you continue to experience issues, please notify the site administrator.

Working...