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An official website of the United States Government.

My Annuity and Benefits Services Online

High Call Volumes

The Retirement Services toll free number, 888-767-6738, is experiencing higher than normal call volumes, resulting in callers receiving a busy signal or experiencing long wait times. If you need to contact Retirement Services to perform one of the following transactions, please go to

  • View/Print 1099-R Tax Forms
  • Change Federal and State Income Tax Withholding
  • View/Print Annuity Statement/Verification of Income
  • View/Print a Year-to-Date Summary Of Payments
  • View/Print Verification of Life Insurance (FEGLI)
  • Change Mailing Address
  • Change SOL Password
  • View the Status of Case while in Interim Pay
  • Establish an Allotment to an Organization
  • Request Duplicate Annuity Booklet
  • Set up a Checking or Savings Allotment
  • Sign up for Direct Deposit of Annuity Payment
  • Update Email Address/Opt-in to Receive Information Electronically
  • View/Print Retirement Services Reference Card (ID Card)

You can use Services Online once you have received your claim number and temporary password.

To access Services Online you need your "CSA" or "CSF" claim number and a password. If you need a password, please send a message, including your claim number, to with "Password Request" in the subject line.

Use this website to:

  • change your mailing address and email address;
  • change your password;
  • establish, change, or stop a checking or savings allotment;
  • establish, change, or stop an allotment to an organization;
  • print ID cards from the Services Online screen;
  • request duplicate annuity booklets via US Mail;
  • request a duplicate Form 1099-R;
  • start, change, or stop federal and state income tax withholdings;
  • start direct deposit of your payment or change the account or financial institution to which your payment is sent;
  • view a statement describing your annuity payment.
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