General
Questions and answers
If you are a current Federal employee, please contact the HR office within your agency for access to your records.
If you are a former Federal employee, you may get a copy of your most recent SF-50, or a copy of your complete Official Personnel Folder, by requesting it from the National Archives and Records Administration
National Personnel Records Center (civilian)
411 Boulder Blvd, Valmeyer, IL 62295.
Federal law [5 USC 552a(b)] requires that all requests for records and information be submitted in writing. Each request must be hand signed (in cursive) and dated (within the last year). Please identify the documents or information needed and explain the purpose of your request.
Certain basic information is needed to locate civilian personnel records and to respond to your request, including:
1. Full name.
2. Date of birth.
3. Social security number.
4. Last employing agency (including duty station) and approximate date(s) of the employment (for former Federal employees).
5. Signature
The National Personnel Records Center provides this fax # for requests: 618-935-3014 or go to https://www.archives.gov/personnel-records-center/civilian-non-archival
Contact us for more support
Submit your information below and one of our Customer Service Specialists will begin working on your request. All fields are required. We usually respond within 3 to 5 business days.
Call us if you can't find an answer to your question on OPM.gov or if you can't sign in to OPM Retirement Services Online to manage your annuity account. You may also need to call us for special or complex cases, or because we directed you to.
Phone: 1-888-767-6738
TTY: 711
Hours: Monday thru Friday, 7:40 a.m. to 5:00 p.m. ET
Closed on federal holidays
Our busiest time is between 10:30 a.m. and 1:30 p.m. ET.
Please make sure your first and last name, phone number, email address, claim number, and signature are included in any inquiries or documents you mail to us. We usually respond within 1 to 3 weeks after we receive your mail.
Retirement Operations Center
U.S. Office of Personnel Management
Post Office Box 45
Boyers, PA 16017
Retirement Services Support Center
U.S. Office of Personnel Management
1900 E. Street, NW
Room 1323
Washington, DC 20415
Directions
Hours: Monday thru Thursday, 8:00 a.m. to
4:00 p.m. ET
Friday, 8:30 a.m. to 3:00 p.m. ET
Closed on federal holidays
OPM Retirement Services does not have a main fax number.
You should only fax us documents if an official OPM form or one of our Customer Service Specialists asks you to (the fax number will be provided on the form, or the Customer Service Specialist will provide you one.) Otherwise, you should mail us your documents.