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Frequently Asked Questions Personnel Documentation

  • Two reasons.

    1. To make sure important items in your employment history are documented consistently.  This ensures your rights and benefits as a Federal employee are protected over time, no matter where in Government you work.
    2. To collect information on human resources activities Governmentwide.  The Office of Personnel Management, Office of Management and Budget, Congress and others use this information to manage the Federal workforce.
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  • If you disagree with the action that was taken rather than the way it was documented, then it's not a case where the records are wrong.  In these cases, you have to file a grievance or appeal within the required time limits.  If the records don't document what actually happened, then the records are wrong.  If you're still employed, you should contact your Human Resources Office.  If you're no longer employed, write to:

    Deputy Associate Director
    Office of the Chief Information Officer
    Office of Personnel Management
    1900 E Street, NW
    Washington, DC 20415-6000

    Include enough information to:

    *   Identify the record (your name and social security number, the name and date of the record).
    *   Explain why you think it's wrong, including any evidence supporting your position.
    *   Show how you would correct the record.

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  • As of April 2010, approximately 70 agencies are in the process of, or have completed, their eOPF implementation.  Over 1.1 million records have been converted to eOPF. Numerous agencies have made eOPF available to their employees. The list of agencies using eOPF continues to grow.

     

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  • While every effort has been made to ensure that the information in your eOPF is correct, errors can occur.  Any errors or omissions regarding content should be immediately reported to your agency's human resource servicing office for proper identification and resolution.

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  • These files are generally retained in the agency that created them.  The National Archives and Records Administration publishes records schedules that describe various files and how long agencies are to keep them.  Refer to General Records Schedule 1 for information on personnel files.  To review the Schedule, go to http://www.archives.gov/records-mgmt/grs/grs01.html
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  • eOPF, like other web-based systems, is intuitive. During setup and installation selected human resource personnel attend classroom training, and end-user training is available at your agency's discretion.

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  • OPM is hosting the eOPF system for all federal government agencies. Nightly incremental backups are conducted, which include all new documents and any related information added on a given day. Full system-wide backups occur weekly. OPM performs complete off-site storage of the entire data repository monthly.

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  •  You can access the Employee Express website at www.employeeexpress.gov

     If you have forgotten your Login ID or Password, you can use the "Forgot Login ID” or “Forgot Password" link on the EEX Login Page. 

    Contact your Human Resources Office if you have questions about your specific personnel or payroll records.

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  • The helpdesk’s preferred method of contact is by email at eopfhelpdesk@opm.gov for tracking purposes. The alternate method of contact is by telephone at 1-866-275-8518.

    You need to provide the following:

    1. Full Name

    2. Agency/Organization

    3. Contact information (phone and email)

    4. The Agency URL impacted (the link to the website)

    5. The Web Server number (found on the bottom left of the accept screen)

    6. Complete description of the problem

     

     

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  • If you have a Privacy Act request requiring a copy of documents within your Official Personnel Folder (OPF), please follow the instructions below;

    If you are a current Federal employee, please contact the HR office within your agency for access to your records.







    If you are a former Federal employee, you may get a copy of your most recent SF-50, or a copy of your complete Official Personnel Folder, by requesting it from the National Archives and Records Administration



    National Personnel Records Center (civilian)



     1411 Boulder Blvd, Valmeyer, IL 62295.

    Federal law [5 USC 552a(b)] requires that all requests for records and information be submitted in writing. Each request must be hand signed (in cursive) and dated (within the last year). Please identify the documents or information needed and explain the purpose of your request.

    Certain basic information is needed to locate civilian personnel records and to respond to your request, including:

    1. Full name.

    2. Date of birth.

    3. Social security number.

    4. Last employing agency (including duty station) and approximate date(s) of the employment (for former Federal employees).

    5. Signature

    The National Personnel Records Center provides this fax # for requests:  618-935-3014.

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