Click here to skip navigation
An official website of the United States Government.

Frequently Asked Questions Investigations

What is the purpose of OPM's Reimbursable Suitability Investigation (RSI) and how can I request one?

The RSI is not a background or criminal investigation. RSIs are focused investigations to obtain information to resolve issues developed about an individual. An agency may request an RSI when it needs additional investigation to resolve issues that might fall outside the normal scope of another investigation (such as alcohol or drug rehabilitation or credit); to establish a history or pattern of behavior; or to obtain other information related to suitability or security which is not necessarily connected to a current background investigation. The cost of the RSI varies depending on the work to be performed; expedited service is available at an additional cost. A representative of OPM-FIS will contact the agency prior to scheduling the investigation to provide a cost estimate. To initiate an RSI, the agency needs only to submit a letter or memo to OPM-FIS Customer Interface.

Customer Interface processes agency requests to reopen investigations and conduct a Reimbursable Suitability Investigation (RSI). Agencies may submit their requests via fax (724) 738-0178, or mail:

Customer Interface
PO BOX 618
1137 Branchton Rd.
Boyers, PA 16018-0618

If you have a question about a reopen or RSI, please call the Telephone Liaisons at (724) 794-5228.

Reopen or RSI requests must be typed on agency letterhead and contain the following:

  • Security Office Identifier (SOI)
  • Submitting Office Number (SON)
  • Interagency Payment and Collection Code (IPAC)
  • Subject's current location and phone number
  • Clear description of the work being requested in the reopen or RSI
  • Name, phone number, and email address of the individual submitting the request

For more information about RSIs, see the Federal Investigation Notices, Letter No. 97-2, dated July 29, 1997, and Letter No. 93-4, dated June 14, 1993; or, call SAST (724) 794-5612, extension 4600.

Control Panel

Unexpected Error

There was an unexpected error when performing your action.

Your error has been logged and the appropriate people notified. You may close this message and try your command again, perhaps after refreshing the page. If you continue to experience issues, please notify the site administrator.