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Frequently Asked Questions
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Frequently Asked Questions

OPM is here to help. Get answers to your questions, learn about popular topics, and find resources for more support.

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 If you are a Federal ANNUITANT or compensationer:

OPM's Retirement Office is the only office with access to your FEGLI life insurance records.  There are three ways to access your FEGLI coverage information:

1. Log on to Retirement Services Online to view and print a Verification of Life Insurance (VOLI).  Your VOLI will show which types of FEGLI coverage you have, your amount of coverage before reduction, your post-65 reductions, and your amount of coverage after reductions complete.

2. Email retire@opm.gov to request that your VOLI be mailed to you.  Be sure to include your retirement claim number (CSA/CSF) in your email.

3. Call 1-888-767-6738 to request that your VOLI be mailed to you.  The phone lines are open Monday through Friday 7:40 am to 5:00 pm eastern time. The phone lines can get extremely busy so we recommend calling early in the morning or late in the evening when the lines are less busy. Have your retirement claim number (CSA/CSF) or social security number handy.

Your FEGLI beneficiary records are not available online.  If you wish to change your FEGLI life insurance beneficiaries, complete this form and mail it to OPM's Retirement Office at the address on page 3: www.opm.gov/forms/pdf_fill/sf2823.pdf

If you are a Federal EMPLOYEE:

Contact your human resources office.  The office that maintains your Official Personnel Folder (OPF) or its equivalent is the only office with access to your FEGLI life insurance records. If you do not know what office that is or how to contact them, check with your supervisor.

You can also look on a copy of your most recent Standard Form 50, Notification of Personnel Action, to determine the coverage you currently have:

  1. In Block 27 on that form, there is a 2-character code that represents your current coverage and a definition of the code. 
  2. You can look up the SF50 codes and what they mean.
  3. You can then use the FEGLI Calculator to determine the current value of your FEGLI by inputting your current age, salary and type(s) of FEGLI coverage. 

If you wish to change your FEGLI life insurance beneficiaries, complete this form and submit it to your human resources office: www.opm.gov/forms/pdf_fill/sf2823.pdf

An Employee Assistance Program (EAP) is a voluntary, work-based program that offers free and confidential assessments, short-term counseling, referrals, and follow-up services to employees who have personal and/or work-related problems.  EAPs address a broad and complex body of issues affecting mental and emotional well-being, such as alcohol and other substance abuse, stress, grief, family problems, and psychological disorders.  EAP counselors also work in a consultative role with managers and supervisors to address employee and organizational challenges and needs.  Many EAPs are active in helping organizations prevent and cope with workplace violence, trauma, and other emergency response situations.  To find your agency’s EAP administrator, use the work/life contact tool is available at: http://apps.opm.gov/CCLContact/index.aspx.

You will need to send all certified court orders and referenced documents to the Court Ordered Benefits Branch, PO Box 17, Washington, DC 20044. You should apply now to prevent any delays at the time of retirement.

If you are an annuitant, please contact the Retirement Office during Open Season via one of the following methods:  

Office of Personnel Management
Open Season Processing Center
P.O. Box 5000
Lawrence, KS 66046-0500

Additional details on enrolling in an FEHB plan for employees and annuitants can be found at https://www.opm.gov/healthcare-insurance/healthcare/enrollment/.


If you are an active employee and you want to enroll in Self Plus One, please note that OPM does not process enrollments for Federal employees of other agencies. Your Human Resources Office can assist you. If your local Personnel office is unable to help you, you can contact your headquarters benefits counselor for further guidance.  OPM maintains a list of Benefits Officers which can be found at 

http://apps.opm.gov/abo

. Please visit this site, find your headquarters agency and the contact information will be listed.

 

 

You must contact your servicing Human Resources (HR) office or personnel department within the federal agency or organization you work for. These offices will provide you with information on how to access and use eOPF.

You may continue your health insurance coverage only if you meet the following conditions:

  • Your annuity must begin within 30 days or, if you are retiring under the Minimum Retirement Age (MRA) plus 10 provision of the Federal Employees Retirement System (FERS), health and life insurance coverages are suspended until your annuity begins, even if it is postponed.
  • You must be covered for health insurance when you retire.
  • You must have been continuously covered by the Federal Employees Health Benefits Program, TRICARE, or the Civilian Health and Medical Program for Uniformed Services (CHAMPUS):
        • for five years immediately before retiring;or,
        • during all of your federal employment since your first opportunity to enroll;or,
        • continuously for full periods of service beginning with the enrollment that started before January 1, 1965, and ending with the date on which you become an annuitant, whichever is shortest.

In most cases, as soon as we get all of your retirement records, we provide interim payments. These payments represent a portion of your final benefit and are usually made on the first business day of each month. We try to provide you with income until we finish processing your application.