Employees may make Open Season enrollments, changes or cancellations, through the Benefits and Entitlements Service Team (BEST) by using either the:
For further information employees may contact BEST benefits counselors for assistance at the above numbers. When the telephone system voices the benefits menu, press 1 for health insurance, then zero to transfer to a counselor. Hearing impaired employees may obtain assistance from benefits counselors by calling TDD 1-800-382-0893, or if calling within the San Antonio, Texas area, 210-565-2276. Benefits counselors are available 24 hours per day, 7 days per week with the exception of 4 July, 25 December, and 1 January.
Employees may make Open Season enrollments, changes, or cancellations through the Army Benefits Center - Civilian (ABC-C) using either the:
Employee Benefits Information System (EBIS) via the website and select "Employee Benefits Information System (EBIS)"
Interactive Voice Response System (IVRS) by calling 1-877-276-9287. Hearing impaired employees may call 1-877-276-9833.
Civilian Employees Outside the Continental United States (OCONUS) may access the Toll-Free IVRS System through the numbers below:
Belgium: Civilian 0800-78245/DSN 1986 Germany: Civilian 0800-1010282/DSN 1986 Italy: Civilian 800-780821/DSN 1986 Japan: 00531-1-20378 Korea: 00798-14-800-4766 Kuwait: 1-877-276-9287 (dial 809-463-3376 for a DSN line, wait for a tone, then dial 1-877-276-9287) Netherlands: Civilian 0800-0232739/DSN 1986 Saudi Arabia: 1-877-276-9287 (same as CONUS) United Kingdom: Civilian 08-000857723/DSN 236-2003
Benefits Counselors are available at the ABC-C Monday through Friday from 6 a.m. to 6 p.m. Central Standard Time.
Users must establish a Personal Identification Number (PIN) for EBIS and IVRS if a PIN has not already been set or if an existing PIN has been forgotten. The same PIN is used for EBIS and IVRS and will stay in effect until the user changes it. The PIN is set by the user and is available immediately. The PIN is established to ensure personal information remains secure. Employees should refer to their most recent Leave and Earnings Statement (LES) when setting the PIN.
Employees can make Open Season enrollments, changes, or cancellations online by accessing the Employee Benefits Information System (EBIS). If prompted, select your email certificate. You must use a computer with a .mil, .edu or .gov environment and your Department of Defense (DoD) Common Access Card (CAC). You will use a Username and Password to log in to EBIS. It is helpful to have a copy of your last SF 50, Notification of Personnel Action, or your Leave and Earnings Statement (LES).
If you have any questions, please call the Benefits Line at 888-320-2917 from 7:30 a.m. - 7:30 p.m., Eastern Time, Monday - Friday, except on Federal holidays. The TTY number is 866‑359‑5277. Peak call wait times during the Open Season are between 10:00 a.m. and 3:00 p.m. Eastern time.
You may also email your questions to firstname.lastname@example.org. You must include your full name, pay plan, grade, contact telephone number and the best time to call you but please do not include Privacy Act Information such as date of birth or Social Security number.
To make a FEHB Open Season election employees are strongly encouraged to use the Employee Benefits Information System (EBIS). Or through DoDEA's HR homepage. Click on Employees then Online Employee Access to find the link to EBIS.
These agencies are serviced by DFAS Shared Service Center Benefits Division, which also uses the EBIS automated system for benefits transactions.
All questions should be directed to DFAS Shared Services Contact Center at 317-212-0454.
Employees may use the Employee Benefits Information System (EBIS). For further information employees should contact us by going to the DLA website.
Hours of Operations: DLA Human Resources Services, Columbus – 7:00 a.m. to 4:30 p.m. (EST) DLA Human Resources Services, New Cumberland - 7:30 a.m. to 4:30 p.m. (EST) Hearing and Speech Impaired Customers may call the: Ohio Relay Service at 1-800-750-0750or the Pennsylvania Relay Service at 1-800-654-5984
The following DoD agencies/activities are serviced by Washington Headquarters Services (WHS), Human Resource Services Center (HRD):
Employees may access the Employee Benefits Information System (EBIS).
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