Click here to skip navigation
An official website of the United States Government.

Healthcare Plan Information

Department of the Air Force Employees

Employees may make Open Season enrollments, changes or cancellations, through the Benefits and Entitlements Service Team (BEST) by using either the:

  • Employee Benefits Information System (EBIS) web application -- Access via AFPC Secure or the Air Force Portal. Detailed access instructions are on the BEST website.


  • The BEST automated phone system:
    Employees in the United States will call the BEST automated phone system by dialing 1-800-525-0102. Press 2 for Air Force civilian, then 2 for BEST benefits and entitlements and follow the prompts. When the system voices the benefits main menu, press 1 for health benefits. Overseas employees will first dial a toll-free AT&T Direct Access Number for the country they are calling from, then enter 800-525-0102. Detailed instructions on how to access the BEST phone system and/or reach a counselor are available on the Air Force Personnel Service (AFPERS) website, keyword search 5828.

For further information employees may contact BEST benefits counselors for assistance at the above numbers. When the telephone system voices the benefits menu, press 1 for health insurance, then zero to transfer to a counselor. Hearing impaired employees may obtain assistance from benefits counselors by calling TDD 210-565-2276. Benefits counselors are available 24 hours per day, 7 days per week with the exception of 4 July, 25 December, and 1 January.

Department of the Army, Air and Army National Guard, and DCMA Employees

Employees may make Open Season enrollments, changes, or cancellations through the Army Benefits Center - Civilian (ABC-C) using either the:

Employee Benefits Information System (EBIS) via the website and select "Employee Benefits Information System (EBIS)"


Interactive Voice Response System (IVRS) by calling 1-877-276-9287.
Hearing impaired employees may call 1-877-276-9833.

Civilian Employees Outside the Continental United States (OCONUS) may access the Toll-Free IVRS System through the numbers below:

Belgium: Civilian 0800-78245/DSN 1986
Germany: Civilian 0800-1010282/DSN 1986
Italy: Civilian 800-780821/DSN 1986
Japan: 00531-1-20378
Korea: 00798-14-800-4766
Kuwait: 1-877-276-9287 (dial 809-463-3376 for a DSN line, wait for a tone, then dial 1-877-276-9287)
Netherlands: Civilian 0800-0232739/DSN 1986
Saudi Arabia: 1-877-276-9287 (same as CONUS)
United Kingdom: Civilian 08-000857723/DSN 236-2003

Benefits Counselors are available at the ABC-C Monday through Friday from 6 a.m. to 6 p.m. Central Standard Time.

Users must establish a Personal Identification Number (PIN) for EBIS and IVRS if a PIN has not already been set or if an existing PIN has been forgotten. The same PIN is used for EBIS and IVRS and will stay in effect until the user changes it. The PIN is set by the user and is available immediately. The PIN is established to ensure personal information remains secure. Employees should refer to their most recent Leave and Earnings Statement (LES) when setting the PIN.

Department of the Navy

Employees can make Open Season enrollments, changes, or cancellations online by accessing the Employee Benefits Information System (EBIS). If prompted, select your email certificate. You must use a computer with a .mil, .edu or .gov environment and your Department of Defense (DoD) Common Access Card (CAC). You will use a Username and Password to log in to EBIS. It is helpful to have a copy of your last SF 50, Notification of Personnel Action, or your Leave and Earnings Statement (LES).

If you have any questions, please call the Benefits Line at 888-320-2917 from 7:30 a.m. - 7:30 p.m., Eastern Time, Monday - Friday, except on Federal holidays. The TTY number is 866‑359‑5277. Peak call wait times during the Open Season are between 10:00 a.m. and 3:00 p.m. Eastern time.

You may also email your questions to You must include your full name, pay plan, grade, contact telephone number and the best time to call you but please do not include Privacy Act Information such as date of birth or Social Security number.

Department of Defense Employees

Department of Defense Education Activity (DoDEA)

To make a FEHB Open Season election employees are strongly encouraged to use the Employee Benefits Information System (EBIS). Or through DoDEA's HR homepage. Click on Employees then Online Employee Access to find the link to EBIS.


These agencies are serviced by DFAS Shared Service Center Benefits Division, which also uses the EBIS automated system  for benefits transactions.

All questions should be directed to DFAS Shared Services Contact Center at 317-212-0454.

DLA and DLA Serviced Employees:

Employees may use the Employee Benefits Information System (EBIS). For further information employees should contact us by going to the DLA website.

Hours of Operations:
DLA Human Resources Services, Columbus – 7:00 a.m. to 4:30 p.m. (EST)
DLA Human Resources Services, New Cumberland - 7:30 a.m. to 4:30 p.m. (EST)
Hearing and Speech Impaired Customers may call the:
Ohio Relay Service at 1-800-750-0750
or the
Pennsylvania Relay Service at 1-800-654-5984

Washington Headquarters Services Resource Center

The following DoD agencies/activities are serviced by Washington Headquarters Services (WHS), Human Resource Services Center (HRD):

  • Offices of the Secretary of Defense
  • Defense Legal Services Agency
  • Defense Prisoner of War/Missing in Action Accounting Agency
  • Defense Security Cooperation Agency
  • Pentagon Force Protection Agency
  • Defense Technology Security Administration
  • Defense Test Resource Management Center
  • Office of Economic Adjustment
  • Washington Headquarters Services

Employees may access the Employee Benefits Information System (EBIS).

Back to Top

Control Panel