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Department of Defense Employees

Department of the Air Force Employees

Employees may make Open Season enrollments, changes or cancellations, through the Benefits and Entitlements Service Team (BEST) by using either the:

For further information, employees may contact BEST benefits counselors for assistance at 1-800-525-0102. When the telephone system voices the menu, press 2 for Civilian, and then 3 for benefits. Your call will be transferred to a customer service representative. Representatives are available from 0700-1700 Monday through Friday, with the exception of Federal holidays.

Department of the Army, Air and Army National Guard, and DCMA Employees

Employees may make Open Season enrollments, changes, or cancellations through the Army Benefits Center - Civilian (ABC-C) using either:

The Army Benefits Center Civilian (ABC-C) site and select "GRB" (a CAC card is required).


By calling a Benefits Specialist at 1-877-276-9287  .

Civilian Employees Outside the Continental United States (OCONUS) may access the Toll-Free IVRS System through the numbers below:

Belgium: Civilian 0800-78245/DSN 1986
Germany: Civilian 0800-1010282/DSN 1986
Italy: Civilian 800-780821/DSN 1986
Japan: 00531-1-20378
Korea: 00798-14-800-4766
Kuwait: 1-877-276-9287 (dial 809-463-3376 for a DSN line, wait for a tone, then dial 1-877-276-9287)
Netherlands: Civilian 0800-0232739/DSN 1986
Saudi Arabia: 1-877-276-9287 (same as CONUS)
United Kingdom: Civilian 08-000857723/DSN 236-2003

Benefits Counselors are available at the ABC-C Monday through Friday from 7 a.m. to 5 p.m Central Time.

Users must establish a Personal Identification Number (PIN) for EBIS and IVRS if a PIN has not already been set or if an existing PIN has been forgotten. The same PIN is used for EBIS and IVRS and will stay in effect until the user changes it. The PIN is set by the user and is available immediately. The PIN is established to ensure personal information remains secure. Employees should refer to their most recent Leave and Earnings Statement (LES) when setting the PIN.

Department of the Navy

Employees can make Open Season enrollments, changes, or cancellations online by accessing the GRB Platform, formerly EBIS. In order to access the GRB Platform, you must use a government computer; have a “.mil, .edu or .gov” email address and a Department of Defense Common Access Card. If this is your first time accessing the Web site, you will be required to complete a simple registration. The GRB Platform is an automated, secure, self-service Web application that allows employees to make health insurance, life insurance, and Thrift Savings Plan contribution elections, review general and personal benefits information, and calculate retirement estimates.

If you have any questions, please call the Benefits Line at 888-320-2917 from 7:30 a.m. to 7:30 p.m. and during Open Season the hours are extended to 9:30 p.m., Eastern Time, Monday - Friday, except on Federal holidays. The TTY number is 866‑359‑5277. Peak call wait times during the Open Season are between 10:00 a.m. and 3:00 p.m. Eastern time.

You may also email your questions to You must include your full name, pay plan, grade, and telephone number and the reason for assistance. Please do not include Privacy Act or other Personally Identifiable Information such as date of birth or social security number in your email correspondence.

Department of Defense Education Activity (DoDEA)

To make a FEHB Open Season election employees are strongly encouraged to use the Employee Benefits Information System (EBIS). Or through DoDEA's HR homepage. Click on Employees then Online Employee Access to find the link to EBIS.


These agencies are serviced by DFAS Shared Service Center Benefits Division, which also uses the EBIS automated system  for benefits transactions.

All questions should be directed to DFAS Shared Services Contact Center at 317-212-0454.

DLA and DLA Serviced Employees:

Employees may use the GRB Platform (  For further information employees should contact us by going to the DLA website.

DLA Employees:  

DoD Employees Serviced by DLA:

Hours of Operations:
DLA Human Resources Services, Columbus – 7:30 a.m. to 4:30 p.m. (EST)
DLA Human Resources Services, New Cumberland - 7:30 a.m. to 4:30 p.m. (EST)
Hearing and Speech Impaired Customers may call the:
Ohio Relay Service at 1-800-750-0750
or the
Pennsylvania Relay Service at 1-800-654-5984

Washington Headquarters Services Resource Center

The following DoD agencies/activities are serviced by Washington Headquarters Services (WHS), Human Resource Services Center (HRD):

  • Offices of the Secretary of Defense
  • Defense Legal Services Agency
  • Defense Prisoner of War/Missing in Action Accounting Agency
  • Defense Security Cooperation Agency
  • Pentagon Force Protection Agency
  • Defense Technology Security Administration
  • Defense Test Resource Management Center
  • Office of Economic Adjustment
  • Washington Headquarters Services

Employees may access the Employee Benefits Information System (EBIS).

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