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An official website of the United States Government.

Frequently Asked Questions USAJOBS

How do I change or reset my password?

 

To reset your password:

1. Please click Forgot Password, and in the space provided enter either the Primary or Secondary email address that appears on your account, then click on “Next”.

2. In the spaces provided answer all three password questions when you created your account and then click on “Next”.

3. Click the “Send Email” button to send the email reset link to your email account

Note: If you no longer have access to your email address, do not click the “Send Email” button, as you will not receive the link.  Instead, reply to this email to request additional assistance.

4. Check your email account for an email from USAJOBS. If you don’t see the email, it might have accidentally been flagged as spam. Try looking for it in your spam folder.  If you don’t receive the email, please click Contact Us to contact our helpdesk.

5. Click the reset link in your email to be brought to the password reset screen. Your new password must contain:

  • At least 8 characters (20 maximum)
  • At least one Upper case letter
  • At least one lower case letter
  • At least one number
  • At least one of the following symbols ! @ # $ ^ & * ()

6. Create a new password for your account and click “Submit” button.

Note: Once you have changed your password and entered the site, please be sure to go to your profile page (Edit Profile) and enter your Address, City, State and Zip and update your security questions and answers on tab 5 (Account Information). We also recommend using a personal email since employer/school/service provider email addresses are deleted once a job/attendance/service ends. This can be updated on tab 1 (Personal Information).

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