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Other Requirements

Major Management Priorities and Challenges

OPM’s major management priorities and challenges are reflected in Goal 2 to transform OPM’s organizational capacity and capability to better serve as the leader in Federal human capital management.

  • Objective 2.1: Build the skills of the OPM workforce and attract skilled talent. By FY 2026, increase the percentage of OPM employees who agree that their work unit has the job-relevant knowledge and skills necessary to accomplish organizational goals by 3 percentage points.
  • Objective 2.2: Improve OPM’s relationships and standing as the human capital management thought leader. FY 2026, increase the percent of CHCOs who strongly agree that OPM treats them as a strategic partner by 23 percentage points.
  • Objective 2.3: Improve OPM’s program efficacy through comprehensive risk management and contract monitoring across the agency. By FY 2026, achieve the OMB-set target for the percentage of spending under category management.
  • Objective 2.4: Establish a sustainable funding and staffing model for OPM that better allows the agency to meet its mission. By FY 2026, increase the percentage of OPM managers who indicate that they have sufficient resources to get their jobs done by 4 percentage points.
  • Objective 2.5: Modernize OPM IT by establishing an enterprise-wide approach, eliminating fragmentation, and aligning IT investments with core mission requirements. By FY 2026, increase the percentage of software projects implementing adequate incremental development to 95 percent.
  • Objective 2.6: Promote a positive organizational culture where leadership drives an enterprise mindset, lives the OPM values, and supports employee engagement and professional growth. By FY 2026, increase OPM’s Leaders Lead Score by 3 points.

Please refer to the Performance Details section of this report for the FY 2023 progress updates, performance measures, results, and analysis of results for each of these objectives.


OPM has integrated its discussion of evidence-building into the “Performance Details” section of this document. Please refer to the FY 2023 progress updates for Objectives 1.1, 1.2, 3.1, 3.2, and 4.5 within the Performance Details section.

Customer Experience

OPM efforts to advance customer experience work are reflected in Goal 3 to create a human-centered customer experience by putting the needs of OPM's customers at the center of OPM's workforce services, policy, and oversight, increasing OPM’s customer satisfaction index score for targeted services to 4.3 out of 5. Please refer to Objectives 3.1 and 3.2 within the Performance Details section for FY 2023 progress updates, performance measures, results, and analysis of results related to OPM’s efforts to advance customer experience work for its two High Impact Service Providers, USAJOBS® and Retirement Services.

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