Workshops & Training

Topic

Description

It's critical for supervisors to deliver intentional and frequent performance feedback to employees. This course provides an overview of conducting effective performance discussions with employees, helping supervisors and agency HR specialists become better informed on how to conduct these discussions.

The course includes hands on examples of effective discussion tactics as well as how to structure any type of performance discussion, and feedback coaching and training.

Every employee is hired to help meet an agency’s mission, and they need a SMART plan that details results-focused and measurable goals to do this successfully. OPM consultants can provide hands-on training for writing measurable, results-oriented performance appraisal standards or goals.

The course material includes best practices in writing results-oriented standards, incorporates exercises to drive home these theories, and provides information on OPM-mandated policies and regulations. The course will also include how to create a performance appraisal standard and performance plan that meets OPM's Human Capital Framework (HCF) and the criteria specified in the Performance Appraisal Assessment Tool (PAAT).

Just as every employee helps meet an agency’s mission, executives must ensure their performance plan includes detailed and measurable goals that drive agency success. OPM consultants can provide hands-on training for writing measurable, results-oriented performance appraisal requirements or goals.

The course material includes best practices in writing results-oriented requirements, incorporates exercises to drive home these theories, and provides information on OPM-mandated policies and regulations, as well as any changes to performance management from any new applicable government requirements. It will focus on writing results-driven performance requirements, aligning those requirements with relevant strategic goals or priorities, and guidance on how to write effective self-accomplishment narratives.

This training is specifically for members of the Senior Executive Service (SES) and Senior Level Professionals (SL/ST).

This course provides hands-on training for communicating when the stakes are high, opinions vary, and emotions run strong. When handled poorly or ignored, these conversations lead to strained relationships and dismal results. This course teaches participants how to speak persuasively, not abrasively; foster teamwork and better decision making; build acceptance rather than resistance; and resolve individual and group disagreements.

The course material is appropriate for any level of employee. This training requires agencies purchase course kits for each employee.

Poor performers have a much broader impact than can always been seen. Supervisors must be prepared and skilled to address poor performance promptly and effectively. OPM will help supervisors and agency HR specialists deal with poor performing employees more effectively and proactively. 

The course gives trainees tools to create processes that proactively manage performance; effectively communicate performance matters to employees; develop a performance improvement plan; and take corrective and/or legal action when performance continues to decline. With content rooted in regulations (5 CFR Part 432 and 752), trainees will emerge more confident in taking performance-based actions.

Poor performers and misconduct issues have a much broader impact than can always been seen. Supervisors must be prepared and skilled to address these issues promptly and effectively. OPM will help supervisors and agency HR specialists learn how to more effectively and proactively address poor performance or misconduct exhibited by employees.

The course gives trainees tools to create processes that proactively manage performance and conduct matters; effectively communicate performance and conduct matters to employees; develop action plans for improving performance and conduct; and take corrective or legal action when performance and/or conduct continues to decline. With content rooted in regulations (5 CFR Part 432 and 752), trainees will emerge more confident in taking performance and conduct-based actions. 

Engagement is the key to ensuring an optimum employee experience within an agency or organization. This course provides resources for senior executives, supervisors, and managers to increase employee engagement in their organization. The training includes concepts and management techniques designed to promote behavioral change in any organization and provides tools that leadership need to drive engagement.

The training focuses on four core areas that statistically drive employee engagement in today’s modern workforce. The core areas covered in this course are leadership, change management, performance management, and recognition. Specifically, leaders will learn techniques to inspire their employees to elevated performance and how to maintain their performance in changing environments. Leaders will also learn how to provide quality performance feedback. Finally, the training offers proven methods to recognize federal employees in a meaningful way.

The hybrid environment looks different amongst every agency, organization, and even team. Creating a consistent, clear, and collaborative hybrid-culture that works for your team is necessary for success. This training highlights the importance of having detailed hybrid agreements, clarified core hours and communication response time, and understanding agency-specific hybrid-work policies.

It also emphasizes collaboration in creating results-oriented standards with measures and indicators of success and how supervisors should be tracking employees’ performance in a hybrid environment. Other key facets taught in this training for leading successful hybrid teams are creating effective team and individual norms, protocol, and procedures, positive conflict management, encouraging durable hybrid work routines, and using performance achievements to drive engagement and development in dispersed environments.

The hybrid environment looks different amongst every agency, organization, and even team. Creating a consistent, clear, and collaborative hybrid-culture that works for your team is necessary for success. This training highlights the importance of having detailed hybrid agreements, clarified core hours and communication response time, and understanding agency-specific hybrid-work policies.

It also emphasizes collaboration in creating results-oriented standards with measures and indicators of success and how employees should be tracking their accomplishments in a hybrid environment. Other key facets taught in this training for being successful within a hybrid team by collaborating to promote an effective team and individual norms, protocol, and procedures, positive conflict management, participating in durable hybrid work routines, and using performance achievements to drive engagement and development in dispersed environments.

Leadership is the backbone to any agency or organization. Supervisors should feel confident and equipped to undertake their role successfully from the beginning, or can refresh their skills with the most up-to-date supervisory best practices. OPM can provide supervisory training covering current policies, laws, regulations, and best practices pertaining to specific topics agreed upon by the agency and OPM. OPM delivers the training using a mixture of lecture, case study discussions, and group exercises to maximize engagement and learning outcomes. Topics may include, but are not limited to:

• Classification
• Recruitment and Hiring
• Merit System Principles, Prohibited Personnel Practices, and Equal Employment Opportunity
• Performance Planning
• Addressing Poor Performance
• Addressing Misconduct
• Performance Rating
• Employee Development and Engagement
• Hybrid Leadership

 This course can be delivered as a one (1) day/module refresher course or a three (3) day/module new supervisor course.

Strategic planning can be seen as a daunting undertaking. OPM can design and deliver training on best practices for establishing a strategic plan that effectively identifies a clear strategic direction the organization can follow over the next five years. Training content may include information on performing an organizational analysis, identifying outcome-oriented goals and initiatives that address organizational challenges and priorities, creating a plan for accountability, and identifying goal performance measures that are specific and measurable.

This training will incorporate examples from the agency’s current strategic plan. If requested, change management best practices for implementing strategic plans can also be incorporated.

Effective communication is a vital resource for any successful team, especially in hybrid teams. This training is geared towards employees and/or team leaders on collaboration and communication across hybrid teams. The training is made up of teambuilding and communication exercises and discussions of best practices to facilitate collaboration when teams are dispersed across states.

Participants will learn tools and techniques for effective hybrid teamwork and will leave feeling more confident and better prepared to communicate and collaborate effectively with others in a hybrid environment.

To create a true results-oriented environment, employees must also understand their role in the performance management process. This course, designed for the employee in a non- supervisory role, provides critical information an employee needs to understand the value of accountability and achieving results.

Course material includes the roles and responsibilities of an employee as it relates to establishing and understanding performance expectations, effectively communicating with the supervisor, and tracking and communicating results. A module on valuing the customer and ensuring customer expectations are met could also be included.