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HR Line of Business Multi-Agency Policy Advisory Council (MPAC)



The Shared Service Center Catalog provides information on the HR LOB approved Federal HR and payroll shared service centers (SSCs) and their service offerings. The catalog is a compilation of SSCs' responses to an HR LOB data call about their organization, business practices, services, and solutions that are available to customers.

Information on the contents of the catalog is provided in the Functional Category and Business Category sections of this page. For more information on individual SSC responses, please refer to the HR LOB Partners page for SSC points of contact.

Functional Category

SSCs have provided information on the solutions offered to customers for the following service components. Solutions are offered through both IT systems and back-office support. Service components are self-contained business capabilities that support business processes and assist agencies to accomplish their missions and performance objectives. For definitions of the service components, please refer to the Service Component Model version 2.

Core Services

  • Personnel Action Processing
  • Payroll Processing
  • Payroll Reporting
  • Benefits Processing
  • Benefits Reporting
  • Time and Attendance
  • Manager Self-Service
  • Employee Self-Service

Non-core Services

  • Staffing
  • Entrance on Duty
  • Recruiting
  • Separation Management
  • Competency Management
  • Performance Management
  • Position Management
  • Position Classification
  • Workforce Planning
  • Succession Planning
  • Decision Support and Planning (includes Workforce Analytics)
  • Learning Administration (includes Learning Management Systems)
  • Career Development Planning
  • Workers Compensation
  • Unemployment Compensation
  • Application Management
  • Reporting
  • Records Management
  • Process Tracking (includes Workflow)
  • Case/Issue Management
  • Labor Cost Allocation
  • Employee Relations
  • Labor Relations
  • Pay Administration
  • Benefits Counseling
  • Health and Fitness
  • Workforce Reshaping
  • Organizational Design
  • Assessment Model
  • HR Development Needs Assessment
  • HR Development Program Management
  • HR Development Program Delivery
  • Human Capital Program Review and Assessment

Business Category

SSCs have provided information about their organization and business practices for financial management, customer support, migrations, performance management, financial management, and alignment to OPM and HR LOB objectives.


  • Service Delivery Model
  • Organizational Structure
  • Workforce Management
  • Succession Planning
  • Governance
  • Change Control Process

Financial Management

  • Funding Upgrades and Modernization

Customer Support

  • Customer Relationship Management
  • Help Desk
  • Training Support

Business Alignment

  • Enterprise Architecture
  • OPM HR LOB Objectives
  • OPM Hiring Reform

Migration Management

  • Previous Migration Experience
  • Migration Methodology
  • Project Management

Performance Management

  • Service Level Agreements
  • Continuous Improvement
Control Panel