Target Grades: All federal employees  |   Tuition: $1200   |   Location: Online

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View course schedule below.

Overview  

With today’s priorities to modernize operations, enhance service delivery, and make better use of resources, building a strong culture of continuous process improvement (CPI) is increasingly critical. CPI enables agencies to operate more efficiently and responsively—reducing waste, lowering costs, and improving service quality. When teams can identify problems, test new approaches, and adapt quickly, innovation accelerates and services become easier to use.

Curriculum

CPI is an ongoing effort to enhance products, services, or processes through incremental and breakthrough improvements. In this course, you’ll learn industry‑proven CPI, Lean, and Six Sigma frameworks that streamline processes, reduce waste, and elevate service quality. Practical tools are blended with hands‑on application, providing a clear, repeatable roadmap for diagnosing problems, improving operations, and driving sustainable, agency‑wide results.

Course Benefits

CPI training equips employees and leaders with the skills to recognize inefficiencies, solve problems, and improve how work gets done. You’ll build capability to increase productivity, reduce errors and waste, and contribute to a culture of continuous improvement and innovation.

 

Course Schedule

   

Course Date	Course Time	Instructional Hours	Tuition
August 4-6, 2026	Four hours daily: Eastern: 10 a.m. - 2 p.m.  Central: 9 a.m. - 1 p.m.  Mountain: 8 a.m. -12 p.m.  Pacific: 7 a.m. - 11 a.m.	12	$1200
September 15-17, 2026	Four hours daily: Eastern: 10 a.m. - 2 p.m.  Central: 9 a.m. - 1 p.m.  Mountain: 8 a.m. -12 p.m.  Pacific: 7 a.m. - 11 a.m.	12	$1200

Group Courses

This course is available for individual enrollment or can be delivered to groups within agencies with the ease of government-to-government agreements. Contact us today at HRstrategy@opm.gov to discuss the best option for your team.