Organizational Assessments
Strengthen organizational performance with survey and evaluation services that reveal what’s working—and what needs attention. Grounded in established research and supported by OPM’s extensive experience analyzing organizational data, these assessments give agencies clear, actionable insights to support their workforce, drive improvement, and enhance mission delivery.
The Organizational Assessment Survey (OAS) provides organizations with clear, actionable insights into their workplace climate and performance by identifying root causes, uncovering relationships and trends, and highlighting opportunities for meaningful change. These insights guide targeted actions that strengthen organizational performance and foster lasting improvements.
OPM has partnered with organizations across government to support every stage of organizational assessment and change management. Through tailored guidance, expert analysis, and practical implementation support, we help customers translate survey findings into effective strategies, build momentum around change, and achieve measurable results that endure over time.
The new employee and exit surveys capture feedback at two pivotal points in the employee lifecycle: entry on duty and departure, providing actionable recommendations to improve onboarding and retention:
New Employee Survey (NES): provides a comprehensive, end-to-end assessment of perceptions related to the onboarding process. The survey consists of three modules—hiring process, formal orientation, and socialization—each containing a set of standardized items for benchmarking. These items can be supplemented with customized items to provide an agency with insight into their unique programs, processes, and areas of interest.
Exit Survey: captures motivation for leaving, uncovers the organization’s strengths and challenges, and solicits suggestions for improving retention. Separations are categorized by type, providing the opportunity to compare groups. Additionally, the survey can be customized to measure programs and issues unique to your organization.
The OPM Customer Experience (CX) Survey helps organizations measure and improve the quality of their services by capturing clear, actionable insights from the customers they serve. Flexible across service types and audiences, it evaluates satisfaction and service quality across four dimensions—people, process, products and services, and recovery—and can be tailored to specific offerings or customer groups to drive targeted improvements and meet federal CX requirements.
Our program evaluation services help agencies understand how well their HR programs are working—and how to make them stronger. We build evidence‑driven evaluation models, gather data through methods like surveys and focus groups, and deliver clear findings agencies can act on immediately. By defining expected outcomes, selecting meaningful metrics, and analyzing program performance, we reveal strengths, pinpoint improvement opportunities, and show whether programs are achieving their intended impact.
When standard or customizable surveys don’t fully meet your needs, we can design and administer a custom survey that captures the exact insights your organization requires. Custom surveys can address one‑time, time‑sensitive questions or be built into ongoing operations for continuous feedback. While program evaluations address broader, more complex questions, custom surveys offer a focused, flexible way to gather actionable data on the issues that matter most.
Our survey professionals provide end‑to‑end support to help agencies turn results into meaningful action. We deliver in‑depth analysis, facilitate focus groups to explore key issues, and guide organizations through improvement planning—from communicating findings and priorities to developing action plans, capturing best practices, and tracking progress.