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HR Training on Demand: Upcoming Courses

Winter 2018

The Office of Personnel Management's (OPM) Human Resources Solutions' (HRS) HR Training on Demand (HRToD) program has added new Winter courses to the calendar! Course offerings cover a variety of topics, including classification, organizational surveys, staffing, workforce planning, performance management, and more!

Our courses are specifically designed for HR professionals and supervisors throughout the Federal Government. To register for any of these courses, or to learn more about HR Training on Demand, please email

Seats are limited, so sign up soon!

Classification Refresher Jan 9-11 Washington, DC
Driving Positive Change Jan 9 Washington, DC
Delegated Examining Jan 23-25 Washington, DC
Workforce Planning Jan 30-31 Washington, DC
Best Practices in AQ Development Feb 7-8 Washington, DC
Qualifications Analysis Feb 13-14 Washington, DC
Dealing with Poor Performers Mar 13 Washington, DC
Communicate Like  a Pro Mar 14 Washington, DC
Veterans Preference Mar 27 Washington, DC

Classification Refresher

January 9-11, 2018 | 9:00am – 4:00pm | Washington, DC


In this 3-day refresher course, a federal classification expert will discuss current topics in basic and advanced classification (e.g., the Factor Evaluation Standard and narrative standard formats, defensible evaluation statements, statements of difference, and classifying developmental and supervisory positions). The instructor will review commonly appealed classification decisions, discuss position management issues, and provide an update from OPM's Classification Policy Section. This is an intermediate-level training. Previous classification training or experience is required. For more information, please email

Driving Positive Change: Turning Survey Results into Real Actions

January 9, 2018 | 9:00am – 4:00pm | Washington, DC


You get a wealth of information from organizational surveys like the Federal Employee Viewpoint Survey. When used wisely, these results can drive meaningful change in your organization and increase employee engagement in the process. When used ineffectively, however, you run the risk of demotivating your people and hampering your agency's ability to meet its mission. This 1-day course, led by an OPM Personnel Research Psychologist, will teach you to effectively interpret organizational survey results and show you how to focus on important areas that will have an impact on employee engagement and performance. You'll learn how to recommend areas to improve and how to begin the action planning process to convert those recommendations into tangible actions. You will also engage in an interactive review of actual survey data to give you real-world experience interpreting survey data and translating the results into action. For more information, please email

Delegated Examining Certification

January 23-25, 2018 | 8:30am – 4:00pm | Washington, DC


This 3-day training equips participants with the knowledge and skill required to perform competitive examining. This training is a must for anyone conducting delegated examining (DE) work. An experienced HR instructor guides participants through the DE process, rules, and regulations through lecture, hands-on exercise, and case studies. Federal staff and contractors can attend this class. Learn more about the Delegated Examining Certification training.

Workforce Planning

January 30-31, 2018 | 9:00am – 4:00pm | Washington, DC


Workforce planning is grounded in its contribution to organizational performance. It provides management a way to align the workforce with the business plan, and address current and future workforce issues. This 2-day interactive training will provide a comprehensive overview of the OPM Workforce Planning Model and industry best practices in alignment with the requirements of the 5 CFR 250 and the Human Capital Framework. Participants will be equipped with the ability to apply workforce planning principles and deploy low-cost, high-impact tools for deployment across agencies. The course includes interactive discussion, practical application, and examples of workforce planning tools. For more information, please email

Best Practices in Assessment Questionnaire Development

February 7-8, 2018 | 8:30am – 4:30pm | Washington, DC


This 2-day workshop equips HR Professionals with the knowledge and skills required to develop an assessment questionnaire (AQ) and improve the agency’s ability to identify the most qualified applicants. A highly experienced, federal HR Consultant and a federal Industrial/Organizational Psychologist will instruct participants on best practices and steps for developing an effective AQ for use in an automated system. Topics include job analysis, minimum qualifications and specialized experience, item writing, rating scales, and scoring. This workshop offers numerous opportunities for participants to apply best practices for AQ development and to receive feedback from the instructors. Participants also receive a comprehensive handbook that serves as a critical job aid and supplements agency standard operating procedures and the Delegated Examining Operations Handbook. Learn more about the Assessment Questionnaire Development training.

Qualifications Analysis

February 13-14, 2018 | 8:30am – 4:00pm | Washington, DC


This 2-day course focuses on requirements for minimum qualification, specialized experience, positive education, and the combination of education and experience.  After attending this course, participants will understand the importance of qualifications analysis, the qualifications analysis process and why it is used, the Qualification Standards for General Schedule (GS) and Trade/Labor positions, and how OPM’s Qualification Standards are used to determine minimum qualifications for job applicants.  For more information, click here.

Dealing with Poor Performers: From Counseling to Taking Action

March 13, 2018 | 9:00am – 4:00pm | Washington, DC


Addressing poor performance can seem like an uphill battle, or worse, a losing battle. This course guides supervisors on the steps required before taking action on poor performance. The instructor will also offer guidance on improving communication, providing early counseling, and providing an opportunity for improvement. Finally, the course differentiates between the two authorities used for performance-based actions (5 CFR Part 432 and Part 752) when performance continues to decline. Participants will receive practical checklists for each step in the process to ensure actions will be sustained. Learn more about the Dealing with Poor Performers training.

Communicate Like a Pro: Performance and Developmental Feedback

March 14, 2018 | 9:00am – 4:00pm | Washington, DC


This 1-day course provides an overview of how to conduct effective performance and developmental discussions with employees. The instructor will share examples of effective discussion tactics and guide participants on how to structure different types of performance and developmental discussions. Participants will also engage in an interactive role-play exercise, based on real world scenarios, to practice conducting feedback discussions. Learn more about the Communicate Like a Pro: Performance and Developmental Feedback training.

Veterans Preference

March 27, 2018 | 8:30am – 4:00pm | Washington, DC


This 1-day workshop on adjudicating veterans’ preference will ensure that your HR Specialists have a firm understanding of why preference is given; how to identify when preference applies; the different types of preference; when to accept late applications from preference eligibles; and how to determine which wars, campaigns, and expeditions qualify for preference. This workshop will make your HR Specialists more efficient and accurate in adjudicating veterans’ preference. For more information, contact

To register for any of these courses, or to learn more about HR Training on Demand, please email

Are you receiving communications from HR Training on Demand? If you would like to be added to our contact list, please email

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