Identify the right metrics

• Customer satisfaction scores
• Process efficiency/error rates
• Timelines

Fosters agency-wide culture of rewarding goal achievement and outstanding performance

Gauge employee satisfaction with performance management process (from FEVS)

Ensure data integrity by leveraging tools and technology

Sample Key Metrics for PIO and PMO

• Percentage of employees with performance plans (and those completed on time)
• Percentage of supervisors trained in past 24 months
• Percentage of employees receiving quarterly feedback
• Percentage of performance ratings completed by deadline
• Distribution of ratings
• Number and resolution of performance-based actions (e.g., PIPs)