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OPM.gov / Policy / Performance Management / Performance Management Playbook
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Monitoring and Developing

Goal

  • Monitoring - Promote real-time performance management through frequent communication.

    Developing - Develop internal talent and prepare high-potential employees to broaden competencies, build expertise, and prepare aspiring future leaders.

Strategies and Actions

  • Normalize frequent check-ins between supervisors and employees

    • Hold bi-weekly check-ins to assess progress on goals, address challenges, and offer support
    • Incorporate feedback from peers, subordinates, and other stakeholders to get a well-rounded view of employee performance.
    • Give immediate, actionable feedback when employees complete tasks, especially if something went wrong or exceeded expectations

  • Train supervisors in effective coaching and feedback delivery

  • Recognize both behaviors and outcomes in feedback

  • Evaluate progress and adjust plans as needed.

    Use the “Start, Stop, Continue” model during feedback conversations.

    1. Start — new actions to begin
    2. Stop — actions to discontinue
    3. Continue — actions to maintain

  • Document key discussion points for transparency

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