OPM.gov / Policy / Performance Management / Performance Management Playbook

Performance Management and Accountability Playbook

The development and implementation of governmentwide standards for performance management, awards programs, and resolving poor performance serves to improve organizational effectiveness in the accomplishment of agency mission and goals, and the ability to advance the needs, policies, and goals of the United States.

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Performance Management Officer

Serves as the official responsible for overseeing and supporting the implementation of performance management systems and ensuring alignment between employee performance and agency goals.

Why the Role Matters

Promotes a culture of performance excellence
Ensures fairness and consistency in evaluations
Supports employee development and engagement
Links performance outcomes to mission success

Key Responsibilities

Develop and maintain performance management policies and track performance to help manage/improve at all levels of the organization.
Advise supervisors and managers on:
- Performance plans
- Appraisals
- Performance improvement plans (PIPs) (in collaboration with human resources and general counsel)
Monitor compliance and track actions taken to address less than fully successful performance
Analyze performance data to identify trends and gaps
Support training and communication on performance management processes

Strategic Functions

Align individual and organizational performance with mission and strategic goals.
Facilitate continuous feedback and coaching culture
Drive organizational accountability
Contribute to workforce planning and talent development

Core Competencies

Knowledge of federal regulations, agency authority, and performance management systems (e.g., agency performance system, USAP, OPM guidelines)
Strong analytical and data interpretation skills
Communication and interpersonal skills
Change management and leadership capability
Policy interpretation and development