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OPM.gov / Policy / Performance Management / Performance Management Playbook
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Acting on Poor Performance

Both agency leaders and supervisors are responsible for ensuring swift action is taken to address poor performance.

Agencies

  • Establish specific procedures and requirements

  • Train managers and supervisors on performance management, employee accountability, and labor relations

Supervisors

  • Understand the differences between “Performance-Based Reduction in Grade and Removal Actions” and “Adverse Action”

  • Determine when most efficient and effective to proceed under Adverse Actions

  • Utilize OPM's recommended 3-step process

    1. Communicate expectations and performance problems
    2. Provide opportunity to improve
    3. Take action
  • Utilize checklists to effectively track required steps

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