The Federal Government will Become America's Model Employer for the 21st Century.
Recruit, Retain and Honor a World-Class Workforce to Serve the American People.
Review the new 2014 Federal Employees' Group Life Insurance (FEGLI) Handbook
Answering your questions about Healthcare and Insurance
Human Resources and Security Specialists should use this tool to determine the correct investigation level for any covered position within the U.S. Federal Government.
OPM’s Human Resources Solutions organization can help your agency answer this critically important question.
Developing senior leaders in the U.S. Government through Leadership for a Democratic Society, Custom Programs and Interagency Courses.
Visit this federal site to search for our regulatory notices, proposed and final rules.
See the latest tweets on our Twitter feed, like our Facebook pages, watch our YouTube videos, and page through our Flickr photos.
The content available is no longer being updated and as a result you may encounter hyperlinks which no longer function. You should also bear in mind that this content may contain text and references which are no longer applicable as a result of changes in law, regulation and/or administration.
BLM manages about 264 million acres of land, primarily in the Western United States. As a result of several conflicting trends over the past several years, the Bureau's workload increased significantly while its organizational focus became unclear. The demands the Bureau faced included:
Along with its difficulty in prioritizing these competing demands, BLM also experienced a significant reduction in its budget and personnel from 1993 to 1999. Additionally, approximately 75 percent of its employees' performance plans were at least 10 years old, and an employee survey conducted in 1998 indicated that employee satisfaction was significantly declining. To help address these factors, BLM adopted balanced measures that:
BLM began its balanced measures approach by analyzing the various work processes against how they help to deliver each of its mission goals. The Bureau uses a management information system that takes into account information such as customer and performance data, managerial cost data, and budget and fund status. The system features standard software across all components and provides standardized reports to all Bureau employees on its intranet, with information updated every 24 hours. The reports are centered on the three balanced measures, referred to as the Financial Perspective, the Customer Perspective, and the Learning and Growth Perspective.
The Financial Perspective seeks to link costs with the Bureau's mission goals and outputs. For example, one of the reports compares across states the unit cost to process applications to permit drillings. The Financial Perspective has helped to:
For the Customer Perspective, the Bureau uses national and state surveys, comment cards, and other information sources to:
For its Learning and Growth Perspective, BLM conducts employee surveys, workforce analysis, and management reviews to help determine what its employees should know, what they should do differently, and what new capabilities they need.
Ms. Hatfield concluded by noting that balanced measures have helped the Bureau achieve several significant results, such as substantial management improvements. She identified these keys to successfully implementing balanced measures:
For more information, call Bob Doyle at 202-208-4864.
Back to Top